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Scottish Social Housing Charter - Performance Report 2022/23

Scottish Social Housing Charter - Performance Report 2022/23

Welcome to Clackmannanshire Council's 2022/23 landlord performance report to tenants.  As a landlord we are responsible for meeting the standards and outcomes set out by the Scottish Housing Regulator in the Scottish Social Housing Charter.  The Charter sets out how to improve the quality and value of services we provide to tenants and other customers, this is why it is important we keep you informed on how we are performing.

The report details how this years performance data compares against the 2022/23 Scottish Local Authority average and against our own results from the previous two reporting years, this shows where our performance has improved or where there are areas for improvement.  

The Charter has seven sections covering 16 outcomes and standards that we as a Council should aim to achieve.  Please click on the sections below for more information.

• Council Housing and Weekly Rents
• Customer - Landlord Relationship
• Housing Quality and Maintenance
• Neighbourhood and Community
• Access to Housing and Support
• Getting Good Value from Rent and Service Charges
• Other Customers

The full detailed performance report to tenants is available online, however, paper copies are available, if you would like to request a paper copy of this report please contact us using the contact details provided below.

We have also produced a summary version called the Annual Performance Report 2022/23, the summary report is a shortened version containing a selection of key performance indicators.  Paper copies of the summary report are available at the Speirs Centre, Alloa and at all local Community Access Points.

The Scottish Housing Regulator monitor and report how well we are performing against the Charter.  To read more on the Scottish Housing Regulator or to compare our performance results with other local authorities and social landlords please visit their website. 

Read Councillor Jane McTaggart's message on the Performance Report to Tenants 2022/23

Feedback

We welcome your feedback on this year’s Performance Report 2022/23 via our online consultation. Please follow the link to give us your views.

More information

If you would like further information or to request this report in other formats, for example larger print, braille, or audio please contact the Housing Business Management Team, t: 01259 450000, e: housing@clacks.gov.uk.