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Scottish Social Housing Charter - Performance Report 2019/20

Scottish Social Housing Charter - Performance Report 2019/20

Please give us your views on our report via our online consultation.

Clackmannanshire Council’s report to tenants on our performance in meeting the requirements of the Scottish Social Housing Charter takes a digital form this year. Paper copies are available on request.

It has been an extremely challenging year for everyone and the housing service have had to adapt to new ways of working to ensure that we can continue to deliver the vital frontline services which our tenants deserve.

This performance report covers the period from 1 April 2019 to 31 March 2020. Please click on the titles below for more information:

Every year we submit an Annual Return on the Charter (ARC) to the Scottish Housing Regulator (SHR) who monitor our progress toward achieving the Charter outcomes and standards, our aim is to always strive to improve the services which we provide to tenants and other service users. 

This is the first report based on the new and updated performance indicators introduced by the Regulator from April 2019. 

To read more on the Scottish Housing Regulator or to compare our performance results with other local authorities and social landlords please visit their website.

In response to the impact of the pandemic the SHR moved deadlines for submitting the Annual Return on the Charter to July 2020 and the date for completion of the landlord report to tenants to the end of December 2020. 

Since April 2020 we have submitted to the Regulator monthly key performance information on the impact of the pandemic. The monthly performance data is available from the Scottish Housing Regulator website.


We welcome your feedback on this year’s Performance Report 19/20 via our online consultation. Please follow the link to give us your views.

More information

If you would like further information or to request this report in other formats, for example larger print, braille, or audio please contact the Housing Business Management Team, t: 01259 450000, e:

For Further Information Contact

Kelliebank, ALLOA, FK10 1NT
Tel: 01259 450000