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Scottish Social Housing Charter - Performance Report 2020/21

Scottish Social Housing Charter - Performance Report 2020/21

Please give us your views on our latest Performance Report to Tenants via our online consultation (Citizen Space). The consultation is very short and will only take a few minutes to complete.

Welcome to Clackmannanshire Council's 2020/21 landlord performance report to tenants.  As a landlord we are responsible for meeting the standards and outcomes set out in the Scottish Social Housing Charter.  The Charter sets out how to improve the quality and value of services we provide to tenants and other customers, this is why it is important we keep you informed on how we are performing.

It has been another extremely challenging year for everyone due to the impact of the COVID-19 pandemic still being felt across the country.  In response to the pandemic we have temporarily changed the way the Housing Service operates to ensure we can continue to deliver the vital front line services our tenants and customers deserve.

For the second year running the report to tenants is available online, however paper copies are available, if you would like to request a paper copy please contact us using the contact details provided below.

This report details how we have performed during the period 1 April 2020 to 31 March 2021. The Charter has seven sections covering 16 outcomes and standards that we as a Council should aim to achieve.  Please click on the sections below for more information.

The Scottish Housing Regulator monitor and report how well we are performing against the Charter.  To read more on the Scottish Housing Regulator or to compare our performance results with other local authorities and social landlords please visit their website. 

From April 2020 to March 2021 we submitted to the Regulator monthly key performance information on the impact of the pandemic.  This year, from April 2021 we will submit COVID-19 data every three months; you can read COVID-19 statistical information from the Scottish Housing Regulator website.


We welcome your feedback on this year’s Performance Report 20/21 via our online consultation. Please follow the link to give us your views.

More information

If you would like further information or to request this report in other formats, for example larger print, braille, or audio please contact the Housing Business Management Team, t: 01259 450000, e:

For Further Information Contact

Kelliebank, ALLOA, FK10 1NT
Tel: 01259 450000