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Scottish Social Housing Charter - Performance Report 2021/22

Scottish Social Housing Charter - Performance Report 2021/22

Please give us your views on our latest Performance Report to Tenants via our online consultation (Citizen Space). The consultation is very short and will only take a few minutes to complete.

It is a pleasure to welcome you to Clackmannanshire Council’s 2021/22 annual performance report to tenants. This is a heartening report, given the hurdles and constraints of the past two years. And while we would always aim for 100%, I believe the performance indicators contained in this report are impressive in light of the challenges of the last two years. Our repairs service has performed well, but we must ensure that we avoid delays in completing adaptions that are critical to our tenants safety, while concentrating on bringing our empty properties back into use as quickly as possible.

We know there are things we can improve, responding to anti-social behaviour for example. We know how it can eat into the fabric of our communities, and it erodes confidence in us as a Council, while diverting valuable resources. It is a hugely varied and challenging dilemma, but I would hope that we can find better ways to deal with this, and solutions that improve our performance over the next five years.

The difficulties over the past two years have had an impact but overall levels of satisfaction with the service remain very positive and the process of recovery is well underway. But our staff have worked exceptionally hard between then and now to ensure that nobody was left behind during the pandemic and have achieved so much over that time to reach our tenants, especially those who are most vulnerable, or who have found themselves with new or increased difficulties as a result of the pandemic. I expect the 2022 levels to be promising as a result of the positive approach demonstrated over that time.

Overall, this is a promising report, but the challenges faced by tenants and those in need of a home don’t go away. Our focus will continue to be on delivering an improving service and meeting housing needs at affordable rents.

Our tenants and communities are entitled to expect that.

Councillor Jane McTaggart
Housing and Property

As a landlord we are responsible for meeting the standards and outcomes set out in the Scottish Social Housing Charter.  The Charter sets out how to improve the quality and value of services we provide to tenants and other customers, this is why it is important we keep you informed on how we are performing.

The report details how this years performance data compares against the Scottish Local Authority average and against our previous two reporting years, this shows where our performance has improved or where there are areas for improvement.  

The Charter has seven sections covering 16 outcomes and standards that we as a Council should aim to achieve.  Please click on the sections below for more information.

For the third year running the full report to tenants is available online, however paper copies are available, if you would like to request a paper copy please contact us using the contact details provided below.

We have also produced a summary version called the Annual Performance Report 2021/22, the summary report is a shortened version containing a selection of key performance indicators; paper copies of the summary report are available at the Speirs Centre, Alloa and at all local Community Access Points.

The Scottish Housing Regulator monitor and report how well we are performing against the Charter.  To read more on the Scottish Housing Regulator or to compare our performance results with other local authorities and social landlords please visit their website. 


We welcome your feedback on this year’s Performance Report 21/22 via our online consultation. Please follow the link to give us your views.

More information

If you would like further information or to request this report in other formats, for example larger print, braille, or audio please contact the Housing Business Management Team, t: 01259 450000, e:

Related Publications & Documents

For Further Information Contact

Kelliebank, ALLOA, FK10 1NT
Tel: 01259 450000