A property factor is a person or an organisation which maintains or manages common parts or areas of residential property owned by more than one individual on behalf of the homeowners.
Examples of common property may include:
Property factors may be appointed by a voluntary agreement with the homeowners or as requirement by the owners’ title deeds. Factoring services may include regular planned maintenance of the common parts of the property and organising and carrying out repairs to major components such as the roof, chimney, exterior walls or foundations. Property factors may charge a service fee for providing the factoring service.
Property factors are regulated by the Property Factors (Scotland) Act 2011. The act aims to protect homeowners by providing minimum standards for property factors. It applies to all residential property and land managers whether they are a private sector business, local authorities or housing associations. In accordance with the act, all property factors must be registered, must follow a code of conduct and have a written statement of service which sets out the terms and service standards of the factoring arrangement.
To find out if your property is factored or whether your property factor is registered, please search the Scottish Property Factor Register.
If you live in a factored building and you believe that your property factor has failed to comply with the code of conduct or otherwise failed to carry out their duties, please contact the First-tier Tribunal for Scotland (Housing and Property Chamber).
Clackmannanshire Council is not a registered factor.
Private Sector Housing Team, Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: privatehousingteam@clacks.gov.uk