Message from Councillor Jane McTaggart

As Housing Spokesperson, I’m proud of the service we provide in Clackmannanshire. Our Housing service continues to evaluate and make improvements to ensure that our service reaches the needs of every tenant. Our housing service continues to perform very strongly and, in several cases, exceeds the Scottish local authority average. The report shows positive progress in customer satisfaction, repairs performance, tenant engagement, tenancy sustainment and rent collection, while also highlighting areas where further improvement is needed.

Tenant satisfaction remains very high. 93.22% of tenants are satisfied with the overall service provided by Clackmannanshire Council, and 98.56% are satisfied with the opportunities they have to participate in decision-making. This shows that the significant investment in tenant engagement and communication is making a real difference.

Our repairs service continues to perform exceptionally well. Emergency repairs are completed well within the eight-hour target, and the vast majority of reactive repairs are completed right first time. This reflects the dedication of our Housing Repairs teams and their commitment to a high-quality service. The team is also focused on reducing the time properties remain empty, so they can be made available sooner to people waiting for an offer of housing.

We are helping more people sustain their tenancies. Tenancy sustainment has improved to 93.42%, particularly for households rehoused through homelessness services. This reflects a more person-centred approach that strives to match people with the areas they want to live in.

A comprehensive stock condition survey is underway, providing valuable information that will guide future investment decisions and help ensure our homes continue to meet the standards we expect in Clackmannanshire.

Anti-social behaviour remains a challenge. The service is reviewing processes and strengthening case management to improve outcomes for tenants and communities.

I am encouraged by the progress made during 2025/26 and the continued commitment to improving services for tenants. Initiatives such as the new Let’s Talk Housing engagement platform, the development of a tenant scrutiny panel, investment in housing systems and ongoing improvements to housing stock all demonstrate a strong focus on putting tenants at the centre of service delivery.

This report presents a positive picture of a housing service that is performing well, delivering strong outcomes for tenants, and actively addressing areas where further improvements are required with a clear dedication to meeting the needs of all tenants in Clackmannanshire.

Councillor Jane McTaggart
Spokesperson
Place
Housing and Property