Tenant participation is about tenants taking part in decision making processes and influencing decisions about
It is a two way process which involves the sharing of information, ideas and power. Its aim is to improve the standard of housing conditions and services.
At Clackmannanshire Council our tenants views matter to us and that is why we carry out a satisfaction survey every three years.
An independent market research company called Research Resource will carry out the tenant satisfaction survey of just over 900 Clackmannanshire Council tenants.
This survey will ask about your views on the services that we provide for you, the information that we provide to you and your satisfaction with your home and where you live.
The surveys will be carried out door-to-door by an independent interviewer who will carry their identification and a letter of authorisation from Clackmannanshire Council. Please ensure that you ask to see a copy of their identification.
The interviews will take place from 17 April through to 21 May and will be conducted across a wide sample of our housing stock. It is really important to us that we monitor the services we give you and this survey will identify areas where we are getting it right and areas where we could improve.
The interviews will last no longer than 15-20 minutes and will be carried out 7 days a week, between the hours of 10am and 7pm.
If Research Resource has little or no success with door-to-door surveying in some areas of Clackmannanshire, they may call you to carry out a telephone survey instead.
All the information you give to the interviewers will be kept confidential and no one at Clackmannanshire Council will be aware of who has taken part or what any individual has said, so feel free to answer the questions and give comments openly.
Should you wish to ensure that you are part of the survey please contact Research Resource direct on 0141 641 6410. If you have any specific needs or wish somebody to support you in the interview please contact Research Resource and they will do their best to assist you.
Thank you for your time in completing the survey.
Housing
Kelliebank, ALLOA, FK10 1NT
Tel: 01259 450000
Email: housing@clacks.gov.uk