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Other Customers

This section covers other customer standards and outcomes.

To meet the standard for our Gypsy/Traveller customers we manage the sites so that they are well maintained and meet the minimum site standards set in Scottish Government guidance. All the standards and outcomes in the Charter apply to Gypsy/Travellers.

Following unexpected delays to the project, the Westhaugh Site near Alloa has now been completed and the site has re-opened. The new Site offers residents with a modern, inclusive and significantly better built environment with improved living conditions which are tailored to their specific needs.

Residents moved back onto the site in June 2026, with all vacant pitches allocated in line with the Westhaugh Allocation Policy.

 

Percentage of Gypsy/Travellers satisfied with landlord management of the site

2023/24 2024/25 2025/26 2025/26
Scottish LA Average
- - - 79.2%

The 2023 Tenant Satisfaction and Aspiration Survey revealed 75% of gypsy/traveller respondents were satisfied with the management of the site prior to its closure in 2022. Since the opening of the site in June 2026, we will now be seeking to carry out a full satisfaction survey with the residents.

Average weekly rent per pitch

2023/24 2024/25 2025/26 2025/26
Scottish LA Average
- - - £88.97

There was no rent increase in 2025/26 due to the closure of the site. Following consultations with the residents and approval by the Council, from January 2026, the Service introduced a new rent charging structure at the Westhaugh site which will be streamlined to the rent setting model as used for general needs housing. As a result, the base pitch rent will align with the general needs rent for a two apartment property, equal to £98.56 in the 2025/26 reporting period.  This is equivalent to the rental price of a one-bedroom semi-detached house or bungalow, ensuring consistency with our broader housing stock.

Future rent adjustments will continue to follow the annual rent review exercise, taking into account any proposed changes for 2026/27 and beyond. This approach ensures that rents remain fair, transparent and sustainable whilst supporting residents and the long-term financial viability of the site.

MECOPP

Minority Ethnic Carers of People Project (MECOPP) is a charity that supports the Gypsy/Traveller community in Scotland who live in houses, on sites and on roadside. The team can support Gypsy/Travellers by helping them access health services and health professionals, providing advice and information on health and wellbeing-related issues, advocating on rights and entitlements, as well as signposting to other support agencies and organisations that can provide practical and emotional support.

For further information on MECCOP and how they can support our gypsy/traveller customers, please visit mecopp.org.uk

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