This section covers other customer standards and outcomes.
Clackmannanshire Council successfully secured Scottish Government funding for the redevelopment of the Westhaugh Travellers Site. The site closed in October 2022 once all residents were decanted into mainstream tenancies within our stock portfolio.
Due to ongoing issues with contractors, there have been major setbacks and unexpected delays to the project. Development works on the site recommenced in June 2025, with a full project planned for completion in 2026.
We understand that this is a difficult time for the residents and that they are keen on going back on site as soon as practicably possible. We continue on regularly engaging with our Gypsy/Traveller community by setting up regular meetings and providing all updates on the development of the site. Our Gypsy/Traveller liaison officer is working together with MECCOP to offer direct practical and emotional support to our residents.
Whilst we acknowledge the unfortunate delays have caused significant distress to our Gypsy/Traveller customers, upon the completion of the newly developed site we hope to offer our residents a better built environment with improved living conditions which are tailored to their specific needs.
Percentage of Gypsy/Travellers satisfied with landlord management of the site
| 2022/23 | 2023/24 | 2024/25 | Scottish LA Average |
| - | - | - | 80.1% |
The 2023 Tenant Satisfaction and Aspiration Survey revealed 75% of gypsy/traveller respondents were satisfied with the management of the site prior to its closure in 2022. We will carry out a full satisfaction survey once works are complete and residents are settled back on site.
Average weekly rent per pitch
| 2022/23 | 2023/24 | 2024/25 | Scottish LA Average |
| - | - | - | £85.42 |
There was no rent increase in 2024/25 due to the closure of the site.
MECOPP
Minority Ethnic Carers of People Project (MECOPP) is a charity that supports the Gypsy/Traveller community in Scotland who live in houses, on sites and on roadside. The team can support Gypsy/Travellers by helping them access health services and health professionals, providing advice and information on health and wellbeing-related issues, advocating on rights and entitlements, as well as signposting to other support agencies and organisations that can provide practical and emotional support.
For further information on MECCOP and how they can support our gypsy/traveller customers, please visit mecopp.org.uk
Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: housing@clacks.gov.uk