Clackmannanshire Council Online

Other Customers

Other Customers

This section covers other customer standards and outcomes.

Clackmannanshire Council successfully secured Scottish Government funding for the redevelopment of the Westhaugh Gypsy/Traveller Site. The site closed in October 2022 once residents were decanted into mainstream tenancies within our stock portfolio.  

Due to ongoing issues with contractors, there have been major setbacks and unexpected delays to the project. Our intention is to progress with the return to the development works on the site early in 2025 and complete the works within the same calendar year. Discussions with the relevant partners are ongoing with a view to enabling this.

We understand that this is a difficult time for the residents and that they are keen to get back on site as soon as practicably possible. We continue to regularly engage with our Gypsy/Traveller community by setting up regular meetings and providing updates on the development of the site. Our Gypsy/Traveller liaison officer is working together with MECCOP to offer direct practical and emotional support to our residents.

Whilst we acknowledge the unfortunate delays have caused significant distress to our Gypsy/Traveller customers, upon the completion of the newly developed site we hope to offer our residents a better built environment with improved living conditions which are tailored to their specific needs.

Percentage of Gypsy/Travellers satisfied with landlord management of the site

The 2023 Tenant Satisfaction and Aspiration Survey revealed 75% of gypsy/traveller respondents were satisfied with the management of the site prior to its closure in 2022. We will carry out a full satisfaction survey once works are complete and residents are settled back on site.

Average weekly rent per pitch

There was no rent increase in 2023/24 due to the closure of the site.

MECOPP

Minority Ethnic Carers of People Project (MECOPP) is a charity that supports the Gypsy/Traveller community in Scotland who live in houses, on sites and on roadside. The team can support Gypsy/Travellers by helping them access health services and health professionals, providing advice and information on health and wellbeing-related issues, advocating on rights and entitlements, as well as signposting to other support agencies and organisations that can provide practical and emotional support.

For further information on MECCOP and how they can support our gypsy/traveller customers, please visit mecopp.org.uk