This section covers other customer standards and outcomes.
Clackmannanshire Council successfully secured Scottish Government funding for the redevelopment of the Westhaugh Gypsy/Traveller Site. The site closed in October 2022 once all residents were decanted into mainstream tenancies within our stock portfolio. The site is currently being redeveloped with completion expected by July 2024.
Our 3 yearly Tenant Satisfaction and Aspiration Survey completed earlier this year with the gypsy traveller community included within this. Of the gypsy/travellers who completed the survey, 75% were satisfied with the management of the site prior to its closure last year.
Upon completion of the newly developed site we hope to offer our residents a better built environment with improved living conditions tailored to their specific need.
Percentage of Gypsy/Travellers satisfied with landlord management of the site
2020/21 | 2021/22 | 2022/23 | Scottish LA Average |
44.44% | 44.44% | - | 75.6% |
We will carry out a full satisfaction survey once works are complete and residents are settled back on site.
Average weekly rent per pitch
2020/21 | 2021/22 | 2022/23 | Scottish LA Average |
£93.82 | £93.82 | - | £76.17 |
There was no rent increase in 2022/23 due to the closure of the site.
Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: housing@clacks.gov.uk