Clackmannanshire Council is committed to protecting your privacy and handling your information fairly and lawfully. This page explains what personal data we collect through our website, how we use it, and how we keep it secure.
This notice applies to personal information collected when you visit the Council’s website or use any of our online services.
It does not cover external websites linked from our pages — those are responsible for their own privacy and cookie policies.
You can browse most of our site without giving us any personal details. However, we may collect information when you:
We only collect the information needed to deliver the service you have requested or to improve how our website works.
We use your personal data to:
Your information is stored securely in Council-managed systems. We keep it only for as long as necessary, in line with our records management policies and data protection obligations.
When you make a payment online, Clackmannanshire Council uses trusted and secure payment providers, such as Secure Trading and GOV.UK Pay.
Payment details are encrypted and transmitted securely. The Council does not have access to, or store, your card details.
We use tools such as Google Analytics to understand how our website is used — for example, which pages are visited, how long people spend on the site, and what browsers or devices are used.
This information is anonymous and helps us improve our online services. We do not use analytics data to identify individuals.
Learn more about Google Analytics
Cookies are small text files that websites place on your device to help them work properly, remember your preferences, or collect anonymous usage data.
| Cookie Name / Site | Category | Purpose |
|---|---|---|
| PHPSESSID (clacks.gov.uk) | Session | Maintains your session while browsing. Removed when the browser is closed. |
| username (clacks.gov.uk) | Preference | Stores your cookie consent choice. |
| _ga (Google Analytics) | Analytics / Third-party | Helps count and track visits. Stores a unique, anonymous ID. |
| _gid (Google Analytics) | Analytics / Third-party | Records how visitors use the website. Data is aggregated and anonymised. |
| ASP.NET_SessionId (clackscloud.cadcorp.com) | Session | Used by the Cadcorp NoticeBoard mapping application to maintain an anonymous user session while navigating the site. This cookie is essential for the service to function and is deleted when the browser is closed. |
Most web browsers let you control, block, or delete cookies through their settings.
For guidance, visit:
We may share information with other public bodies, where permitted by law, to:
When handling personal information, Clackmannanshire Council will:
You have the right to:
For more information, or to make a data protection request, please visit our
Data Protection page.
If you have any questions about this notice or how your personal data is handled, please contact:
Data Protection Officer
Clackmannanshire Council
Email: dpo@clacks.gov.uk
Strategy & Customer Services
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: clacksweb@clacks.gov.uk