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Access to Housing and Support

Access to Housing and Support

This section covers housing options, access to social housing, tenancy sustainment and homeless people.

Housing Options Standard

To meet the housing options standard we work with other social landlords to ensure the people looking for housing get information that helps them make informed choices and decisions about the range of housing available to them.

Local authority landlords have the authority to issue a section 5 referral to a Registered Social Landlord, under Section 5 of the Housing (Scotland) Act 2001. Once the Section 5 is issued the RSL have up to six weeks to provide housing to applicants assessed as statutorily homeless.

The number and percentage of homeless households referred to RSLs under section 5 and other referral routes

  2021/22 2022/23 2023/24 Scottish LA Average
Number referred to RSLs under section 5 36 35 28 245
Number referred through other routes 0 0 0 57
Total number of homeless households that we had a statutory duty to secure permanent accommodation 422 438 439 1,034
Percentage of homeless households referred to RSLs under Section 5 and other referral routes 8.53% 7.99% 6.38% 29.2%

We continue to work with our Registered Social Landlord colleagues to meet the needs of, and to house homeless applicants in Clackmannanshire. 2023/24 reporting period saw a continuous reduction in the number of referrals made to Registered Social Landlords as RSLs have continued to allocate to homeless applicants from their own waiting list.

Access to Social Housing Standard

To meet the access to social housing standard we ensure that people looking for housing find it easy to apply for the widest choice of social housing available and get the information they need on how the landlord allocates homes and on their prospects of being housed.

During reporting year 2023/24, we let a total of 358 properties, 72 of these went to applicants from our housing waiting list, 237 to homeless applicants and 49 to existing tenants.  A total of 37 tenants swapped homes using the mutual exchange scheme.

In 2023/24, the number of homeless applicants continued to be high. We continue letting a larger number of voids to this applicant group in order to free up temporary accommodation for new homeless presentations.

Number and percentage of Lettable Houses that became vacant during the year

Year Number Percentage
2021/22 354 7.35%
2022/23 389 8.02%
2023/24 342 7.01%
Scottish LA Average   7.2%

2023/24 reporting period saw a decrease in the number of properties becoming vacant throughout the year. The team have worked hard to address tenancy-related issues at the earliest stage after being notified by our tenants. The void figures are now also below the Scottish Local Authority average.

Tenancy Sustainment Standard

To meet the tenancy sustainment standard we ensure that tenants get the information they need on how to obtain support to remain in their home; and ensure suitable support is available, including services provided directly by us and by other organisations.
% of new tenancies sustained for more than a year

2021/22

2022/23 2023/24 Scottish LA Average
Existing tenants 98.15% 97.62% 95.08% 94.6%
Homeless applicants 85.05% 87.50% 89.95% 89.5%
Housing list applicants 93.94% 91.49% 94.29% 91.6%
Others 0% 100% 0% 89.2%
All 88.66% 89.80% 91.45% 91.1%

Our overall sustainment figure has seen a continuous improvement from the last 2 years and is now on par with the Scottish Local Authority average. The improvement in figures can be attributed to the efforts of our Housing Officers and the Housing Support team to ensure that tenants who have additional support needs are provided with tailored support to help them sustain their tenancies.

Home Adaptations
The tenancy sustainment standard ensures we support tenants who may need their home adapted to cope with age, disability or caring responsibilities.
Home Adaptations 2021/22 2022/23 2023/24

Scottish LA

Average
Number of households currently waiting for adaptations to their home 131 96 67 79
Total cost of adaptations completed in the year £148,397 £256,189 £813,873 £22.1m
Total number of adaptations completed during the reporting year. 160 245 297 478
The average working days to complete adaptations 88.92 74.11 164.27 43.4

In 2023/24 reporting period we brought in an external contractor to help us clear the backlog of required adaptation works that were stopped over the pandemic. We have successfully managed to reduce the number of households waiting for adaptations and have completed a larger number of adaptions from the previous reporting year. However, the demand for adaptations has not decreased and there have been issues in procuring the required equipment for minor works. This has resulted to larger delays and to substantial increase in the average number of working days taken to complete adaptations.

The contractor has been awarded a new 4-year contract and we hope to see the backlog and the waiting list to be reduced in the next reporting year.

Homeless People

The homeless people standard ensures we meet our statutory duty so that homeless people get prompt and easy access to help and advice; are provided with suitable, good-quality temporary or emergency accommodation when needed and are offered continuing support to help them get and keep the home they are entitled to.

Homeless applications have seen a continuous rise since 2020/21 with 616 homeless applications received during the 2023/24 reporting year. This represents a 4% increase from the previous year and is on par with the national statistics. Whilst homeless applications are at the highest level since 2011/12, the rate of homeless presentations has decreased compared to the previous year.

For Further Information Contact

Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: