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Access to Housing and Support

This section covers access to social housing, tenancy sustainment and homelessness.

Access to Social Housing Standard

To meet the access to social housing standard we ensure that people looking for housing find it easy to apply for the widest choice of social housing available and get the information they need on how the landlord allocates homes and on their prospects of being housed.

Over the last year we let a total of 348 properties, 71 of these went to applicants from our housing waiting list, 191 to homeless applicants, 48 to existing tenants.  A total of 38 tenants swapped homes using the mutual exchange scheme.

We are committed to undertaking a comprehensive review of our Allocations Policy during the 2026/27 financial year to ensure it remains compliant with current legislation, reflects local housing need and aligns with strategic priorities. To support this work, we will procure an external consultant with expertise to carry out an evidence-based review and lead a structured programme of engagement with tenants, stakeholders and partner organisations. This approach will ensure the revised policy is informed by robust analysis, reflects best practice and is developed through meaningful consultation.

Number and percentage of Lettable Houses that became vacant during the year

Year Number Percentage
2023/24 342 7.01%
2024/25 317 6.47%
2025/26 348 7.11%
Scottish LA Average   6.9%

2025/26 reporting period saw an increase in the number of properties becoming vacant throughout the year.

 Average calendar days taken to re-let properties

2023/24 2024/25 2025/26 2025/26
Scottish LA Average
64.86 57.64 53.60 68.1

There continues to be an improvement in our end-to-end void property turnaround time, with the average time to re-let void properties of 53.6 days in 2025/26, down from 57.5 in 2024/25, reflecting our ongoing commitment to minimising delays and returning empty homes to applicants as quickly as possible.

Number of self-contained properties void and number of properties void for more than six months

 

2025/26

Number of void properties by type

Total void

Void over six months

Normal lettable stock

76

0

Awaiting demolition/Reconfiguration

14

14

Subject to an insurance claim

0

0

Undergoing major repairs/structural works

50

21

Held for decants

1

1

Low demand

0

0

Other

5

4

Total

145

40

This is a newly introduced indicator for the 2025/26 reporting period. While re-let performance continues to improve, challenges remain due to a higher number of void properties requiring extensive refurbishment and capacity pressures within internal trades, necessitating external contractor support. In response, the Service has reviewed the end-to-end voids process to remove inefficiencies, alongside procuring a new multi-trade contractor and recruiting additional joiners to increase in-house capacity, support further improvements and reduce the number of void properties.

Tenancy Sustainment Standard

To meet the tenancy sustainment standard we ensure that tenants get the information they need on how to obtain support to remain in their home; and ensure suitable support is available, including services provided directly by us and by other organisations.
% of new tenancies sustained for more than a year

2023/24

 2024/25 2025/26 2025/26
Scottish LA Average
Existing tenants 95.08% 97.96% 97.50% 95.7%
Homeless applicants 89.95% 88.91% 93.25% 90.9%
Housing list applicants 94.29% 100% 91.03% 92.8%
Others 0% 0% 0% 90.3%
All 91.45% 91.90% 93.24% 92.4%

There has been an overall improvement in tenancy sustainment from the last 2 years, and last year saw a significant improvement in tenancy sustainment for lets to homeless applicants. Changes to the allocations approach now allow applicants to select a single preferred area, helping ensure offers are made in locations where they wish to live and are more likely to settle. This, alongside a more person-centred approach to support where needed, is helping tenants to sustain their tenancies more successfully.

Home Adaptations

The tenancy sustainment standard ensures we support tenants who may need their home adapted to cope with age, disability or caring responsibilities.
Home Adaptations 2023/24 2024/25 2025/26

Scottish LA Average
Number of households currently waiting for adaptations to their home 67 48 36 -
Total number of adaptations completed during the reporting year 297 308 274 -
The average working days to complete adaptations 164.27 58.72 46.88 33.4

There continues to be a decrease in the number of households waiting for adaptations, with a marked decrease in the average working days taken to complete adaptations.

Homeless People

The homeless people standard ensures we meet our statutory duty so that homeless people get prompt and easy access to help and advice; are provided with suitable, good-quality temporary or emergency accommodation when needed and are offered continuing support to help them get and keep the home they are entitled to.

There has been a slight decrease in the number of homeless applications received in 2025/26 with 645 applications compared to 647 in the previous year. This marks a reduction in applications for the first time since 2020/21.

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