Housing Quality and Maintenance

This section covers quality of housing, repairs, maintenance and improvements outcomes and standards.

Quality of Housing Standards

Percentage of tenants satisfied with the quality of their home

There has been a slight decrease in the tenant satisfaction of the quality of their homes, however, the overall satisfaction is still well above the Scottish Local Authority average and remains reflective of the investment made to our domestic housing stock through our Capital Improvements Programme and our re-active repair maintenance service.

Percentage of stock meeting SHQS

2025/26 financial year saw an increase in the percentage of our stock meeting the SHQS from the previous year, with the percentage still higher than the Scottish Local Authority average. The Compliance Team has been working together with the Council’s Energy Advice Team to increase the number of up-to-date Energy Performance Certificates (EPC)s for the properties are in place and ensure that we meet our future compliance within this area.

The Housing Service has appointed an external contractor to undertake a comprehensive stock condition survey across the Council’s housing portfolio, which reflects the wide variety of property types within the Council’s stock. The survey began in August 2026 and is expected to be complete before the end of the financial year. This work will provide an up-to-date assessment of property condition, support compliance with SHQS and identify any required remedial works. The findings will also play a key role in informing the Housing Service’s long term financial and asset management planning, ensuring investment decisions are evidence based and aligned with future service needs.

Repairs, Maintenance and Improvements Standard

All landlords must meet their statutory duty to carry out a gas safety check within 12 months of a gas appliance being fitted or last checked.  

The number and times we did not meet our statutory duty to complete a gas safety check 

We have an excellent track record in maintaining our gas servicing duties with no recorded failures in over 3 years. The success rate can be attributed to the teams’ efforts in maintaining regular contact with our tenants and delivering quality tenancy management services.

The number and times we did not meet our requirement to complete an electrical installation condition report (EICR) within five years of the last EICR

This is a new indicator introduced by the Scottish Housing Regulator in the 2025/26 financial year. There have been challenges to a small number of properties to complete EICRs, however, this is still well below the Scottish Local Authority Average. To address this, the Compliance Team is working closely with the Housing Team to co-ordinate access arrangements and engage with tenants to facilitate entry where required, and ensure that all safety checks are carried out.

The number of homes that do not have a ‘satisfactory equipment for detective fire and giving warning in the event of fire or suspected fire installed

This is a new indicator introduced by the Scottish Housing Regulator in the 2025/26 financial year. There have been challenges in gaining access to a small number of properties to ensure the provision of satisfactory equipment for detecting fire and giving warning in the event of fire or suspected fire, however, this is still well below the Scottish Local Authority Average.

To address this, the Compliance Team is working closely with the Housing Team to co-ordinate access arrangements and engage with tenants to facilitate entry where required. This collaborative approach will help to gain access and ensure that all necessary fire detection and warning systems are in place, maintaining compliance and prioritising tenant safety.

Emergency Repairs

Emergency repair response times have continued to decrease over the past 3 years, and are in line with the Scottish Local Authority Average. With the designated response time for emergency repairs being 8 hours, we are performing well against our target.

Non Emergency Repairs

Performance for non-emergency repairs has declined compared to 2024/25, with the average response time increasing from 5.1 days to 11.2 days however this remains within the 20-working day target. The increase in response times reflects a shift in resources, with the repairs team dedicating additional capacity to support the empty property refurbishment programme.

Damp and Mould Repairs

This is a new indicator introduced by the Scottish Housing Regulator. In 2025/26, the Service resolved 95 damp and/or mould cases with the average response timescale of 121.84 days. At year end, 247 cases were open.

The Housing Service is monitoring the emerging regulatory expectations and requirements in relation to damp and mould and Awaab’s Law in Scotland, particularly around the timely management of the cases. In response, we are reviewing and updating our current processes and policies in place to strengthen case reporting, management and escalation processes.

Repairs Right First Time

There has been a change of how we collect data in relation to repairs being completed right the first time in 2025/26 year. Our Repair Service is focused on improving how information for repair lines is recorded, so that tradespeople have a better understanding of the repair requirements and are better prepared to fix the reported issues right the first time.

Percentage of tenants satisfied with repair and maintenance service

Following on from the last 2023 Tenant Satisfaction Survey, the percentage of tenants satisfied with repairs and maintenance service has improved, representing a positive outcome for the service. Performance is also higher than the Scottish LA Average. To build on this, the service has introduced repairs feedback cards, including QR codes, enabling tenants to provide real time feedback. This approach supports ongoing performance monitoring, allows for timely service improvements where required and helps ensure a more responsive, tenant focused repairs service.