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Neighbourhood and Community

This section covers estate management, anti-social behaviour, neighbour nuisance and tenancy disputes outcomes and standards, to meet these standards.  

Clackmannanshire Council Housing Service, working in partnership with other agencies, help to ensure as far as reasonably possible that tenants and other customers live in well-maintained neighbourhoods where they feel safe.

Percentage of tenants satisfied with landlord’s contribution to the management of the neighbourhood they live in

2019 2023 2026 2025/26
Scottish LA Average
89.68% 91.12% 94.44% 81.5%

Tenant satisfaction with neighbourhood management saw a slight dip from the last Tenant Satisfaction Survey, but still remains high. Our performance is also comparing well against the Scottish Local Authority Average.

In March 2026, the Housing Estate and Open Space Management Policy was approved, establishing a clear framework for how the Housing Service maintains, manages and protects Housing estates, landscaped open spaces and garage plots within the Housing Revenue Account. The policy sets expectations for standards, responsibilities and enforcement, supporting well maintained neighbourhoods and enhancing the overall environment for tenants and communities.

Percentage of Anti-social Behaviour cases reported in the last year which were resolved

Year No of cases resolved % cases resolved
2023/24 132 74.16%
2024/25 99 82.50%
2025/26 130 77.84%
Scottish LA Average   89.8%

There have been slight changes to how we report on this indicator in 2025/26. Nonetheless, reported antisocial behaviour cases increased from 120 in 2024/25 to 142 in 2025/26. The proportion of resolved cases fell to 77.84%. This reflects ongoing service pressures and the need to further focus on and strengthen case management and resolution times.

Percentage of court actions which resulted in eviction

2023/24 2024/25 2025/26 Scottish LA Average
60.0% 43.59% 34.33% 13.5%

2025/26 saw 67 court actions initiated compared to 35 in the previous year. However, there has been a decrease in the percentage of actions resulting in eviction, and the number of properties recovered remains stable with 23 properties recovered in 2025/26 compared to 21 in the previous year.

This reflects additional intervention measures and efforts taken to provide targeted support and assistance to tenants with the aim of preventing evictions. In line with our Evictions Policy, eviction is always used as a last resort after all other options have been exhausted. We aim to ensure that we use a consistent approach to eviction action and that we use all other measures at our disposal to support our tenants to sustain their tenancies and prevent potential homelessness from occurring.

The Housing Eviction Policy is due for a further review in November 2026 to reflect legal changes and the introduction of a new “Domestic Abuse” ground for eviction. This will support taking legal action against perpetrators of domestic abuse and support victims/survivors to remain in their homes where they wish and it is safe to do so.

Abandoned Homes

During the reporting year 2025/26 there was a total of 24 properties abandoned. This is a decrease from 2024/25 when we reported a total of 26 properties abandoned. The team aims to to maintain direct and regular contact with our tenants to ensure that tenants are provided with relevant advice, information and support and minimise the number of abandoned homes.

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