This section covers estate management, anti-social behaviour, neighbour nuisance and tenancy disputes outcomes and standards, to meet these standards.
Percentage of tenants satisfied with landlord’s contribution to the management of the neighbourhood they live in
| 2016 | 2019 | 2023 | Scottish LA Average |
| 89.68% | 91.12% | 95.09% | 82.5% |
We are pleased to see continual improvement in tenants being satisfied with neighbourhood management. This shows the commitment from your Housing service to provide tenants with a safe and desirable place to live. Our performance is also comparing well against the Scottish LA average.
Percentage of tenancy offers refused
| 2020/21 | 2021/22 | 2022/23 | Scottish LA Average |
| 31.91% | 33.77% | 31.71% | 38.5% |
Our performance with the percentage of tenancy offers refused has improved this year and is comparing well against the LA Scottish average. During 2022/23 we completed a waiting list review, as part of the review we asked applicants to inform us of changes to their housing choices. By reviewing applicant requirements and updating waiting list records we have reduced the amount of applicants refusing tenancy offers.
Percentage of Anti-social Behaviour cases reported in the last year which were resolved
| Year | No of cases resolved | % cases resolved |
| 2020/21 | 203 | 75.19% |
| 2021/22 | 160 | 74.42% |
| 2022/23 | 170 | 89.95% |
| Scottish LA Average | 91.4% |
Performance with the percentage of ASB cases resolved in 2022/23 has significantly improved but is still under the Scottish LA average. We continue to focus on anti-social behaviour case management and by using different approaches we hope to see further improvement in this area.
Percentage of court actions which resulted in eviction
| 2020/21 | 2021/22 | 2022/23 | Scottish LA Average |
| 0% | 26.92% | 45.76% | 13.5% |
We were aware that once services returned to normal following the pandemic there was a possibility we would see an increase in the number of cases brought to court, and ultimately evicted. This is due to a number of measures that were introduced in 2020 by the Scottish Government.
Eviction is always the last resort and careful consideration is taken when looking at this type of action to only include cases where no other reasonable resolution seems possible. Every measure at our disposal is used in an effort to stop legal action from being taken.
Abandoned Homes
During the reporting year 2022/23 there was a total of 38 properties abandoned. This is an increase from 2021/22 when we reported a total of 33 properties abandoned.
Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: housing@clacks.gov.uk