Clackmannanshire Council Online

Reporting our Charter Performance

Reporting our Charter Performance

Annual Return on the Charter

Each year Clackmannanshire Council Housing Service sends the Scottish Housing Regulator (SHR) information to show how we have performed against the standards and outcomes of the Scottish Social Housing Charter.

To find data on how we have performed and to compare our data against other landlords you can refer to the SHR's Statistical Information page.

Regulatory Requirements

We must submit the following each year to the SHR:

• Annual Assurance Statement
• Annual Return on the Charter

Find further detailed information on Clackmannanshire Council on the Scottish Housing Regulator full social landlord directory

The SHR publishes an engagement plan for every Scottish social landlord.  Clackmannanshire Council Engagement Plan

Report to Tenants

Once we have submitted the Annual Return on the Charter (ARC) to the SHR we produce a performance report to our tenants informing them how we have performed in the year with comparisons against the previous year.

Tenant Satisfaction Survey

Clackmannanshire Council Housing Service carry out a tenant satisfaction survey every three years, the survey is undertaken in line with the satisfaction indicators collected for the ARC.  We are keen to hear our tenant views on the services we provide and to identify areas where we can improve.  You can find results from our latest survey by clicking the document link below to the full Tenant Satisfaction Survey Report.