The Scottish Housing Regulator (SHR) regulates and sets out regulatory requirements which all social landlords in Scotland must meet. The SHR have published a summary guide for tenants and service users on their Regulatory Framework detailing how they regulate, by explaining who they are, what they do and how they do it.
As part of these regulatory requirements Clackmannanshire Council submit the following each year to the SHR:
Find further detailed information on Clackmannanshire Council on the Scottish Housing Regulator Landlord Performance page.
At the start of each reporting year, the SHR publishes an engagement plan for every Scottish social landlord. The latest Clackmannanshire Council Engagement Plan explains why SHR are engaging with the council and sets out what the council must do and what the SHR will do in the coming year.
At the end of the reporting year, Clackmannanshire Council sends the Scottish Housing Regulator data to show how we have performed against the standards and outcomes of the Scottish Social Housing Charter.
To find data on how we have performed and to compare our data against other landlords you can refer to the SHR's Statistical Information page.
Once we have submitted the Annual Return on the Charter (ARC) to the SHR we produce a performance report to our tenants informing them how we have performed in the year with comparisons against the previous two years.
Clackmannanshire Council Housing Service carry out a tenant satisfaction survey every three years, the survey is undertaken in line with the satisfaction indicators collected for the ARC. We are keen to hear our tenant views on the services we provide and to identify areas where we can improve. You can find results from our latest survey by clicking the document link below to the full Tenant Satisfaction Survey Report.
The Housing (Scotland) Act 2010 requires the Scottish Housing Regulator to make arrangements enabling tenants and service users of social landlords to be able to raise serious concerns about their social landlord. The SHR have reviewed the information they provide and have published factsheets explaining to tenants and service users what complaints and serious concerns are and how to report them.
Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: housing@clacks.gov.uk