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When a tenant signs up to their new property we visit them to ensure they are settling in and take the opportunity to discuss any problems they are experiencing in their new home.
We will continue to visit our tenants in the first year of tenancy to support them in sustaining the tenancy.
We recognise that we don’t get an opportunity to interact with all our tenants unless we have a reason to contact them or vice versa. The team are starting to carry out tenancy visits to continue improving the service we provide to our customers.
These visits will cover a number of subjects such as
During the visits we will ask to look round the property and discuss any issues relating to the household.
To ensure that your tenancy rights are protected it is very important for tenants to advise us of any changes to the household. This includes telling us about anyone who has moved in or out of the home. Please refer to our Tenancy Rights page and/or contact us to make sure we have up-to-date information.
Council tenants are required to ask for permission for certain things under the tenancy agreement which includes:
This list is not exhaustive so please contact your Housing officer to check if your plans require permission.
We will not refuse permission unreasonably.
We deal with tenants who act antisocially. We prefer to try and resolve a situation without taking legal action, but we won't hesitate to act if a tenant refuses to moderate behaviour.
The council can apply for an anti- social behaviour order or as a last resort seek an order to repossess the home. This can be a time consuming process as it involves going through the courts.
The biggest difficulty we face when dealing with neighbour nuisance is proving that anti-social behaviour is occuring. This is where witnesses (neighbours), the Police and other agencies can help us take action by supporting the complaint.
It is council policy not to disclose the identity of the complainer. In cases where we think the person being complained about may be able to identify the complainer, we discuss this first and proceed with our investigations only when the complainer is comfortable with the situation.
Sometimes it is not clear which tenant is responsible for a specific area of land. Our team will sort this out, often with help from the council's legal team.
Estate management covers a wide range of services relating to the management of housing areas. Any matter, which can impact upon a tenant's enjoyment of their home or environment in which they live, can be described as a tenancy and estate management issue.
We are here to help, and we want to encourage tenants to make suggestions and put forward ideas. Please contact us using the details below.
We monitor and inspect closes and arrange cleaning rotas and clean ups.
We also check the door entry systems and arrange for repairs when required.
Tenants living in council flats are responsible for maintaining cleanliness standards in a close/stair. Please see our close cleanliness standards web page for more information.
We need to check that tenants' gardens don't become overgrown or littered. With over 5000 properties, this takes time.
If you see an overgrown garden or have concerns about a tenant not disposing of rubbish correctly, please contact us. Our tenants are our best source of information.
It can be frustrating if you know that a property is empty and it appears that the council are unaware. However, the process for recovering properties can be lengthy, so if you believe a property is unoccupied and think we don't know about it please let us know. We will look into it as quickly as possible.
If you have any suggestions or ideas you would like to put forward, or require further information, please contact us using the details below.
Tenancy Management Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 225100