The service is provided to two main groups of people:
Local disabled people who cannot use regular bus services
The service is open to local people who meet our disability eligibility requirements. It is designed to support disabled people who cannot use regular buses, either because
The bus will pick up these users near to their home and drop them near to their destination. Advance booking is required.
Communities with no access to local bus services (demand responsive transport or DRT)
Thos element of the service is designed to serve areas without local bus services, helping anyone to travel between underserved communities and nearby towns/villages (hubs).
This service runs on the A91 between Dollar and Muckhart with pick up and drop off from any safe place on the route.
Passengers are collected from a designated point in their local community (not their home) and taken to their hub (normally a bus stop). At the hub, people can access local shops and services, and local bus services for onward connections to the rest of Clackmannanshire and beyond.
All journeys require advance booking, and you do not have to be a resident of the community to access the service.
The council will be trialling different ways of operating the service and users may be asked for feedback to help us improve this service.
The service will be bookable to eligible users. Eligible users will require to phone the booking number, t: 01786 237800 to request a journey.
The booking system operators will then plan each day’s journeys and notify users the working day before if their booking has been accepted and when they can expect their journey to commence. The bus will then operate on a different route each day depending on where journeys start and finish.
In the future, if there is demand for common journeys, these may move from advance booking to semi-fixed timetable routes.
We understand that for some users these changes will not be ideal. The door to door contract could not be extended further and changes were required to be sustainable.
The new service still aims to provide local disabled people with a service within Clackmannanshire. However it is no longer possible to accommodate everyone’s specific needs. Users cannot be escorted from their property onto the bus, instead passengers are expected to be collected from the kerbside near their home and dropped off at the kerbside as close to their destination as possible. This may require some passengers to have a carer available to assist them on their journey.
In the short term we propose to honour existing pre-approved journeys to destinations outwith the local area. However we will not accept any new requests, at this time. While we cannot guarantee being able to continue this into the future, where capacity does exist we will do our best to meet these needs.
If you are a disabled person with special or complex needs the new service may not be suitable for you. If you believe you have exceptional needs or circumstances please get in touch and we will refer you onto the council’s social work department.
Follow the links for more FAQs on the following topics:
Public Transport
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: ptu@clacks.gov.uk