Skip to main content | Skip to section menu | Access keys.

Clackmannanshire Council Online

Transport - Disabled People

Transport - Disabled People

Door to Door Service

The Door to Door Service is an accessible transport service for people with a permanent disabilities who cannot use conventional public transport.  The service is operated by Dial-a-Journey on behalf of the Council.  The service provides a transport service that will pick you up from outside your home and drop you off at the outside of your destination.  The service operates wholy within the Clackmannanshire Council area, Monday to Friday between 9am and 4.30pm.  You can make a maximum of 6 single journey per week.  The cost is currently £5.50 per single journey (subject to change).

Download an application form for Door to Door

For further information on Door to Door please contact us on Tel: 01259 450000 or refer to the full Terms and Conditions.


This is a concessionary travel scheme offering subsidised travel for people with disabilities who are permanently resident within the Clackmannanshire Council Area.

The scheme is available to people with a permanent disability who cannot use ordinary buses and gives the freedom of booking taxi journeys (maximum 6 per week) at any time of the day and allows you to go where you want, when you want.

  • Up to three people may accompany you for 20p each per single journey.
  • Up to a maximum amount of £2 may be discounted from the normal fare and you must pay the balance.

From the 1st September 2023, all Taxicard bookings should be made on 01786 237 800. The booking hours are 0900 to 1500 Monday to Friday. Bookings for Saturday, Sunday and Monday must be made before 1500 on the Friday prior.  You may book on the same day as your journey, before 1000, as long as you do not require to travel before 1200.  Same day bookings are only available Monday to Friday. 

Download an application form for Taxicard

For further information on Taxicard please contact us on Tel: 01259 450000 or refer to the full Terms and Conditions.

Thistle Card and App

If you have a disability, you often need a little more time to get on and off public transport and to have a safe and comfortable journey to your destination. The aim of the Thistle Assistance Card and App is to help anyone who has difficulty in using public transport because of their age, disability or illness and who perhaps can't communicate their requirements easily.

The card and app, is supported by a wide variety of voluntary organisations in Scotland and is recognised by most public transport operators.  It is credit-card sized and comes with a supply of peel-off stickers, which advise the driver/staff of your disability and the help you need in an easy-to-read format.  It is also useful for those with a temporary mobility impairement or are pregnant.

For further information or a Thistle Card please contact Tel: 01259 450000, cards are generally available from Kilncraigs reception or at the Whins Resource Day Centre.  You can also request a card directly from Thistle Assistance.  The App is available on both the App Store (apple) and Google Play (android).

Disabled Toilet Access

Further information on RADAR keys, including how to order one, is available on the Disability Rights UK website.

For Further Information Contact

Public Transport
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000