The current Door to Door Service ends on the 30th June 2026. This will be replaced by a new accessible transport service called the Wee County Bus. Existing Door to Door users will be transfered onto the new service from Monday 6th July. Bookings can be made for this from Wednesday 1st July. To book call 01786 237800 Monday to Friday between 1000-1200.
The new service will operate on a kerb-to-bus basis. As a registered bus service, there are operational and safety restrictions in place. Vehicles are not permitted to undertake reversing manoeuvres and drivers may not leave the bus to assist people from their homes. As a result, in some cases it may not be possible to safely access individual properties. Passengers may therefore be required to make their way to an agreed pick-up point on a nearby main/through road. The driver will give assistance to board the bus from the pavement. However the driver is unable to provide assistance from your home to the bus.
For further information on how to join the scheme and eligibility criteria, please click here.
This is a concessionary travel scheme offering subsidised travel for people with disabilities who are permanently resident within the Clackmannanshire Council Area.
The scheme is available to people with a permanent disability who cannot use ordinary buses and gives the freedom of booking taxi journeys (maximum 6 per week) at any time of the day and allows you to go where you want, when you want.
From the 1st September 2023, all Taxicard bookings should be made on 01786 237 800. The booking hours are 0900 to 1500 Monday to Thursday and 0900 to 1400 on Friday. Bookings for Saturday, Sunday and Monday must be made before 1400 on the Friday prior. You may book on the same day as your journey, before 1000, as long as you do not require to travel before 1200. Same day bookings are only available Monday to Friday.
Download an application form for Taxicard
For further information on Taxicard please contact us on Tel: 01259 450000 or refer to the full Terms and Conditions.
If you have a disability, you often need a little more time to get on and off public transport and to have a safe and comfortable journey to your destination. The aim of the Thistle Assistance Card and App is to help anyone who has difficulty in using public transport because of their age, disability or illness and who perhaps can't communicate their requirements easily.
The card and App, is supported by a wide variety of voluntary organisations in Scotland and is recognised by most public transport operators. It is credit-card sized and comes with a supply of peel-off stickers, which advise the driver/staff of your disability and the help you need in an easy-to-read format. It is also useful for those with a temporary mobility impairement or are pregnant.
For further information or to request a Thistle Card please visit Thistle Assistance. The App is available on both the App Store (apple) and Google Play (android).
Further information on RADAR keys, including how to order one, is available on the Disability Rights UK website.
Public Transport
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: ptu@clacks.gov.uk