The booking system will open on the 1 July for bookings from the 6 July onwards. Until the autumn this will only be open to existing Door to Door users.
We aim to open bookings to DTR passengers in the autumn. The booking number is 01786 237800 and will be open Monday to Friday 10am-12noon.
Please note that your first booking may take slightly longer, as your details will need to be put into the booking system.
The booking line will be open Monday to Friday between 10am-12noon. You may book up to 2 weeks in advance. However you cannot make block bookings. You should make your booking by no later than 12noon the working day before you wish to travel.
If you require to reach your destination at a specific time, for example to attend an appointment or for a connecting bus, please make the booking office aware of this.
Bookings will be confirmed the day before travel, generally by 3pm. If you are travelling on a Monday, your journey will be confirmed on the Friday prior.
No, fares will be charged. However if you hold a National Entitlement Card (NEC) you will be eligible for free travel on presentation of your card. This applies to all NEC holders and users.
Journey costs will depend on distance. On confirmation of booking you will be advised of the fare. The new service will be registered as a local bus service, so this means that NEC will be accepted. Fares will be paid directly to the driver, via the on-board ticket machine. Both cash and card payments will be accepted. NEC passengers must tap their card on the ticket machine.
No, block bookings are not possible as often this leads to people forgetting to cancel journeys they do not need. Please only book journeys you intend to undertake and only book a week or so in advance.
Monday to Friday, between 10am-12noon.
We are looking at this. If we can offer this, it will be confirmed at a later date.
You may book up to 6 single journeys per week (3 returns), however this may be done on a priority basis, whereby your first booking will be given priority, but other users making a first booking would have priority over your second booking. We are keeping this entitlement under review and this may change depending on demand for the service. This applies to all users.
It is fine to cancel or amend your booking. However we would encourage you to do this as soon as possible. We will monitor cancellations and no-shows, and if users are found to be regularly cancelling at short notice (after 12noon the working day before travel) or booking and not appearing for the bus, your ability to book the service may be removed.
Yes, as long as the person you are booking for is eligible for the journey. Please let us know at the time of the booking if you are the person to be notified of any changes or cancellations. If the passenger is to be notified, please provide us with their contact details at the time of booking.
No, each journey is classed as a one way journey, so a return trip is two single journeys. As the bookings are made in advance, we strongly advise you to book your return journey at the same time as your outward journey.
No, the bookings for each day are planned in advance, so if you attempt to book a return at the end of your day you would need to find alternative transport to take you home. It is therefore strongly advised that users book the return journey in advance.
If you are unsure of your return time due to a possible appointment running over, we advise you to book a late return. We cannot guarantee if you are late we can rearrange your return pick up time. If you are unable to make your return booking and we cannot rearrange your pick up time, you may need to arrange your own transport home at your own cost. However we advise you to still notify the booking office, to prevent you being recorded as a no-show and impacting on your ability to make future bookings.
It may be possible, but it will be dependent on availability and requests would need to be made at 10am. Advance booking is strongly recommended to secure travel at your desired time.
The service is designed to meet the needs of multiple communities and users, therefore at times there may not be sufficient capacity to meet everyone’s needs. Users are therefore advised to book in advance and to be as flexible as possible.
Please also bear in mind this is a shared transport service, so lots of other people may be picked up on the way, so you may need to leave earlier than if you were travelling directly by car or taxi.
Generally yes, however a prioritisation system may be introduced when users are making multiple journeys per week. This will be used to ensure all users get equal and fair access to the service. It is therefore recommended if you require to make multiple bookings in a single week, you make us aware at the time of booking what your priority/essential booking is. We do hope to be able to accommodate as many journey requests as possible. Users being flexible with travel times and days may find it easier to make multiple journeys.
If we are unable to meet your booking request, we may offer you the closest alternative.
Yes, if there is capacity on the bus and you make it clear at the time of the booking there will be another person travelling with you. Each passenger will require to pay the fare, unless you hold a NEC+1, or they themselves hold a NEC.
You will be limited to a maximum of 2 people to accompany you on the kerb to bus service. For DRT bookings there is no limit to the number of passengers.
If you hold a NEC+1 (companion card) your carer may travel with you free of charge, however if you do not hold this card your companion will be charged the full fare, unless they hold their own NEC.
Please make sure when you book, you make it clear you require a carer to be booked onto the bus with you. Otherwise we cannot guarantee there will be a seat available.
Generally no, as the bus only operates to and from destinations booked.
However in the rare instances whereby the bus is booked for another DRT user and you are able to travel at the same time, at the driver’s discretion you may be accepted for travel if there is sufficient capacity.
We recommend you contact the booking office for advice, please allow at least 15 minutes before calling. On occasion breakdowns and delays due to other traffic may lead to journeys being cancelled or delayed at short notice. Unfortunately these are outwith our control and we apologise for any inconvenience this may cause. Where possible, if you have provided us with a mobile phone number or email address we will contact you to let you know of any delays or cancellations.
The council will not be liable for any additional transport costs you incur as a result of a cancellation.
If you need to rearrange or cancel a booking this should be done via the booking service, which is operated by Stirling Council. You can phone them on 01786 237800.
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