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Housing Support

Housing Support

Scottish Social Services Council (SSSC)

The manager of the Housing Support Team is registered with the Scottish Social Services Council in the part of the Register for Managers in Housing Support Services maintained in terms of section 44(1)(b) of the Regulation of Care (Scotland) Act 2001.

The Housing Support Services (Homelessness)(Scotland) Regulations 2012

These regulations make provision in relation to the duty of local authorities to assess whether certain homeless applicants or applicants threatened with homelessness need housing support services.

If a local authority has reason to believe that an applicant may be in need of a prescribed housing support services, it must assess whether the applicant, or any person residing with the applicant, is in need of such support.

The housing support team will provide support, assistance and advice to individuals with particular needs with a view to enabling that individual to occupy, or to continue to occupy, their accommodation. This may mean providing services such as:

  • advising or assisting a person with personal budgeting, managing debts and applying for the right benefits and grants;
  • advising or assisting a person in settling into a new tenancy
  • advising or assisting a person to understand and manage their tenancy rights and responsibilities, including providing assistance in disputes about these rights and responsibilities;
  • assisting a person to engage with other agencies who can provide support with a range of issues;

For more information, please refer to the Scottish Government's Guidance for Local Authorities - Housing Support Duty to Those Found to be Homeless or Threatened With Homelessness - Amendment to Housing (Scotland) Act 1987 (inserted by Housing (Scotland) Act 2010)


Homeless applicants

The Housing Support Services (Homelessness)(Scotland) Regulations 2012 have introduced a duty for Local Authorities to assess and provide for the housing support needs of households who are unintentionally homeless or threatened with homelessness.

The regulations prescribes four types of housing support services which apply for the purposes of the duty.

  • Advising or assisting a person with personal budgeting, debt counselling or in dealing with welfare benefit claims.
  • Assisting a person to engage with individuals, professionals or other bodies with an interest in that person's welfare.
  • Advising or assisting a person in understanding and managing their tenancy rights and responsibilities, including assisting a person in disputes about their rights and responsibilities.
  • Advising or assisting a person in settling into a new tenancy.

If you are accepted as homeless by Clackmannanshire Council, the Housing Options team will discuss with you making a referral to the Housing Support Team if there is reason to believe that you would benefit from support.

The Housing Support Team will contact you to arrange to meet and agree the support that the team can provide you with to:

  • manage your temporary accommodation and prepare for moving into a mainstream tenancy
  • set up and manage your tenancy
Existing tenants

If you are currently a Council tenant and are at risk of losing your tenancy, a referral can be made to the housing support team on your by your housing officer. 

Your consent must be given before we can accept a referral made on your behalf.


Support is person centred which means that we will work with you to provide the support that you need to enable you to manage your tenancy independently.

Support is normally offered for an initial 3 month period. A review of your support will be completed at that point and your case closed or extended for a further period of time if we agree that there is still work to do.

You do have the right to opt out of support at any time and can speak to your housing support officer or the housing support co-ordinator if you are considering ending your service.

Support Reviews

Throughout your support you will be given the opportunity to provide feedback on the service you are receiving at your support reviews.

Service user involvement

Your views are important to us and are used by the team to continually monitor and evaluate the quality of the service that we provide.

Self Assessment and Grading Questionnaire

The team send out an annual questionnaire to help us monitor and evaluate the service. This questionnaire is sent to current service users of the team and is linked directly to the Care Inspectorate Self Assessment and Grading inspection process.

If you are working with the team when a Care Inspectorate inspection is due to take place, you will also be asked if you would like to be involved in inspections of the service. This is voluntary and may involve completing a questionnaire for the Care Inspectorate, or you may even decide that you would like to meet with an inspector to tell them about your experiences as a service user. You can discuss your preferences with your housing support officer.

Service User Exit Questionnaire

When you stop working with the housing support team, you will be sent an exit questionnaire.

You can choose to provide your contact details or you can remain anonymous. Any comments or feedback you provide will be treated in confidence by the Housing Support Co-ordinator. Any urgent issues that are highlighted will be identified by the Housing Support Co-ordinator upon the return of the questionnaire.

Exit questionnaires will be evaluated by the Housing Support Co-ordinator on a 6 monthly basis. Your comments and feedback are used to ensure that working practice meets the National Care Standards for Housing Support Services and that the service the team are providing is meeting the needs of service users.

Stakeholder Survey

The team also send out an annual survey to other professionals who have made a referral to the team or who have been involved in partnership working with a mutual client.

Stakeholder surveys are another important source of information on the teams performance and also help us to continually monitor and evaluate the quality of the service provided.

These surveys also help to identify any issues with partnership working and help promote relationships between professionals that help us to work towards the best possible outcomes for our service users.

More information

For further information or to discuss making a referral please contact us using the details below.

For Further Information Contact

Community Safety and Advice
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000