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Housing Support

Housing Support

Our Housing Support team is here to help people maintain their tenancies. We provide tailored support based on individual needs, including:

• Assisting with personal budgeting and applying for benefits or grants
• Helping to settle into a new tenancy
• Providing advice and information on tenant rights and responsibilities
• Helping people connect with other support services to fully address their needs

How do I access support?

Support is available to existing Council tenants and those assessed as homeless by Clackmannanshire Council.

For existing tenants

If you are at risk of losing your tenancy and feel you would benefit from support, your housing officer can refer you to our Housing Support Team.

For clients experiencing homelessness

If you have been assessed as homeless or at risk of homelessness by Clackmannanshire Council, the Housing Options Team can discuss your needs and refer you to the Housing Support Team. We offer support to manage your temporary accommodation and help you prepare for, set up, and sustain permanent tenancies.

What support is available?

Once referred, a housing support officer will contact you to discuss and agree on the support that best suits your needs. Our support is person-centred, which means we work with you to help you manage your tenancy independently.

Support is typically offered for an initial three-month period. At the end of this period, we will work with you to review your progress and decide whether to close your case or extend support if further help is needed. You can opt out of support at any time by speaking with your housing support officer or the housing support coordinator.

Client involvement and feedback

Your feedback is essential to us. Throughout your support journey, you will have opportunities to share your views during reviews and at the end of your support.
Your input helps us evaluate and improve our service, ensuring it aligns with National Care Standards and meets the needs of all our clients.

Our standards

In line with legislative requirements, The Housing Support Team Manager is registered with the Scottish Social Services Council, ensuring that the support provided meets high standards of care and professionalism in line with national guidelines.

More information

For further information or to discuss making a referral please contact us using the details below.