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The service is provided for Council tenants who are elderly or disabled who do not have any able bodied person living with them who could tend to the garden.
The contract will run from April to September.
All workers for Garden Aid will possess identification badges.
Tenants who are unsure about callers to the door stating they are from the Garden Aid Scheme should always ask for identification.
Confirmation of workers in the area can be made by contacting us using the details below.
The service is basically a garden tidy up scheme where your grass and hedges are cut and weed killer / pesticide applied where required.
It is not a landscaping service and will not include digging, cutting down trees or planting plants or vegetables.
Your grass will be cut and the area tidied. We do not remove grass cuttings. If accepted onto Garden Aid, any grassed areas including communal areas, must be free of any dog fouling and the grass must not be overgrown.
If the area is not free of dog fouling, work may not be carried out. If there is a persistent or excessive amount of dog fouling we may terminate your inclusion on the service.
Any hedges of height 6 feet or under will be cut leaving an even finish on the top and sides. All clippings, litter and debris from the base of the hedge will be removed.
We do not remove weeds.
At every visit you will be asked to sign a form stating that you are satisfied with the work carried out. If you are unhappy you can refuse to sign and then contact Housing's Tenancy & Estate Management team on 01259 225100 who will deal with your complaint / any issues you have.
The Council will monitor the contract throughout its duration and will carry out satisfaction surveys and quality checks when the work is being carried out.
You may be asked to participate in this process. If you are contacted your help and co-operation would be appreciated.
Tenancy Management Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 225100