We may have genuinely missed your bin and if so, please contact Customer Services as soon as possible on 01259 450000. We will return to empty the bin, normally within 5 working days.
If we could not lift your bin, it will have been tagged because it was;
If your bin contains the wrong materials or is presented with the lid up, we will place a tag on your bin and not empty it until you have rectified the issue. Please refer to our missed bin page.
You need to contact Customer Services on 01259 450000 or email firstname.lastname@example.org who will provide you with the following information:
For outlying properties (those that are not easily accessible, such as a house along a narrow lane) a visit may be required to establish a collection method and collection point.
Please ensure your bins do not cause an obstruction to other highway/footpath users.
Excess domestic waste can be taken to the recycling site at Forthbank, Alloa which is open every day and is free to members of the public with their own household waste. Please bring photo ID and proof in residence in Clackmannanshire ( a driver's licence, national entitlement card or disabled person's parking badge will suffice for both criteria). Trade users are required to pay.
You may request an additional uplift for household waste but charges will apply.
We would encourage you to recycle as much of your household waste as possible using the recycling schemes available. If you would like more information on recycling please contact Customer Services on 01259 450000 or email email@example.com.
Refuse collection days are not normally affected by bank holidays, however, special arrangements are made for Christmas and New Year holidays.
If your collection day falls on Christmas or New year holidays we will notify you in advance of what the changes will be.
Any changes to the normal arrangements will be notified in advance in the local press and on the Council's website.
Please place your wheeled bin and caddy out prior to 7:00 am on the day of collection at the specified collection point with the bin lid closed.
We do not lift excess waste at the side of your bin. If you have excess waste you may request a bulky uplift or use the Forthbank Recycling Centre.
Please ensure your bin or caddy do not cause an obstruction to other highway/footpath users.
What YOU can do to help;
What WE will do for you;
If your bin is damaged/stolen please contact Customer Services on 01259 450000 or email firstname.lastname@example.org
It is the householder's responsibility to keep the wheelie bin safe and in a clean condition.
The council operates a collect and return service for members of the public who require assistance with their bin or recycling box because of disability or infirmity.
Please contact Customer Services on 01259 450000 or email email@example.com to arrange a visit to the property to see if you qualify for the assisted list.
The nearest Recycling site is at Forthbank, Alloa. Visit the Forthbank Recycling Centre page for further details of opening times and location together with details of the wastes accepted.
The Council will collect bulky items of household waste (furniture) from your property including fridges and freezers. There may be a charge for the uplift of bulky household waste.
In the first instance, contact Customer Services on 01259 450000 or email firstname.lastname@example.org. If you are still unhappy with the service then the council has an official complaints procedure.
If your bin or caddy is out for collection and it must be emptied because it is full, please leave the box or bin at the kerbside and it will be emptied as soon as weather conditions permit.
If your caddy or bin isn't completely full and it can last out until the next collection then please take it off the kerbside and wait until the next collection day.
Be a good neighbour. During the difficult weather conditions, offer to share your spare box or wheelie bin space with your neighbour if they are short of space.
Listen to the local radio or check the council website for more news about the refuse collection service.
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000