We may have genuinely missed your bin, and if so please use our Self-service missed waste collection form to report this. Alternatively please contact Customer Services on 01259 450000, and we will try to return to empty your bin, normally within 5 working days.
Please note that bins will not be classed as missed until after 4.00 pm on the day of collection, and requests should be made after that time.
Reports of missed bins will only be considered where they are made by 5.30 pm on the next working day following the scheduled collection day.
Your bin may have been tagged because it;
Subject to staff resources we may be able to return to a tagged bin provided the reason for the tagging has been rectified.
If we have not returned within 5 working days, bins should be removed from the kerbside and presented again on the next scheduled collection day.
If any household bin has been tagged previously there will be no return until the next scheduled collection date.
Please see the the Waste Collection Calendar to find out the collection date of your Blue, Green, or Brown bin.
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000