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Missed Bin Collection

Missed Bin Collection

We may have genuinely missed your bin, and if so please use our Self-service missed waste collection form to report this. Alternatively please contact Customer Services on 01259 450000, and we will try to return to empty your bin, normally within 5 working days.

Please note that bins will not be classed as missed until after 4.00 pm on the day of collection, and requests should be made after that time.

Reports of missed bins will only be considered where they are made by 5.30 pm on the next working day following the scheduled collection day.

Your bin may have been tagged because it;

  • is too heavy
  • ​is overfilled and the lid is up
  • contains the wrong materials (contamination)

From 1st October 2021 we will return once to your property within 5 working days to empty your tagged bin provided the problem has been rectified.

If any of your bins are subsequently tagged we will not return to empty them until the following scheduled collection date.

Waste Collection Calendar
Please see the the Waste Collection Calendar to find out the collection date of your Blue, Green, or Brown bin.

For Further Information Contact

Waste Services
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000