The Housing Investment Team has set clear customer service standards which are established within each and every improvement project. We have committed ourselves to providing clear and informative customer information. All external contractors are trained to our own Customer Service Standards prior to any contract commencing. It is also a requirement that all contractors go through our Customer Care induction prior to commencing any works within our properties and common areas.
Customer feedback is essential to ensure that we as a Council are meeting our quality standard and tenants' expectations. All the comments and feedback that we receive is used to help us improve the service that we provide.
Through the course of the year, as well as answering enquiries from customers, the Housing Investment Team also receive formal requests for information from our local MP and MSP, Elected Members and formal complaints from customers. The Housing Investment Team strive to answer these as quickly as possible within the agreed corporate timescales.
Housing Investment Team
Kelliebank, ALLOA, FK10 1NT
Tel: 01259 452000
Email: hraconstruction@clacks.gov.uk