We are committed to working in partnership with parents/carers to ensure that children and young people with additional support needs (ASN) have their needs met in accordance with ASN legislation and statutory guidance.
We also aim to work in partnership with children and young people themselves, supporting them to be fully involved in decisions about the planning and support they receive.
We recognise that there may be times when parents, carers, children or young people may not always agree with decisions made through the staged intervention process. Any disagreements with decisions can be recorded in the minutes of the Team around the Child (TAC) and (depending on the stage of intervention) may also form part of a Child's Plan.
If you have concerns, the first step should always be to raise these directly with the school/ELC. In most cases, this is sufficient to resolve any issues.
Where concerns cannot be resolved informally, there is a formal complaints process available.
Education & Schools
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: education@clacks.gov.uk