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Clackmannanshire Council Online

Pest Control FAQs

Pest Control FAQs

The Pest Control service will only provide treatment for council housing and housing association tenants. Treatments are paid for by your landlord out of rent income.

Private householders and commercial companies should contact a private pest control company.


What pests do you treat?

We will deal with most types of pests found within the home. The most common are rats, mice, ants, wasps, etc.

How do I contact you?
  • Council tenants:
  • Housing Association tenants:
    • All Housing Association tenants must report the matter to their housing officer to arrange for treatment. The Council will not accept calls for pest control treatment directly from tenants of housing associations.

It is hoped to be able to accept requests electronically in the future via the website.


How quickly will you come?

We aim to deal with all requests as quickly as possible, however, response times can be between the day the call is logged to a maximum of 10 days according to the perceived risk.

Our target response times are as follows:

  • Rats inside house
    • 2 working days
  • Rats outside
    • 5 working days
  • Mice inside house
    • 2 working days
  • Mice outside
    • 5 working days
  • Ants
    • 10 working days
  • Fleas
    • 5 working days
  • Wasps inside house
    • 5 working days
  • Wasps outside
    • 10 working days
Do I have to be there?

If the problem is outside, for instance a wasps nest in the back garden, you do not have to be there. For security and insurance reasons we will not go into a house without the householder, or their representative, being present.

Can I make an Appointment?

In most cases, yes. We can usually arrange an appointment Mondays-Fridays between 9am and 5pm given a few days notice. During busy periods we cannot always agree to appointments.

How long does treatment take?

It depends. One treatment is usually enough for most insects. Insect treatments, including wasps, can be as quick as a few minutes.

For rats and mice it often take a while to find where they might be coming from and to lay poison trays. A second visit will sometimes be made to check whether the poison has been eaten. We will also visit again, after reasonable time has passed, to remove the poison.

Self Help

Can I treat them myself?

In most cases, yes. Poisons can be purchased at most DIY and hardware stores. They contain full instructions on use.

About Pests

Are all insects pests?

No. Many insects play an important role in our ecosystem. We try not to treat insects, birds or mammals unless they are posing a threat or nuisance.

We have information leaflets on a range of common pests which can be viewed online, or obtained from most Council offices and libraries.

What pests is there an information leaflet about?
  • Rats
  • Mice
  • Wasps
  • Bees
  • Ants
  • Woodlice
  • Fleas
  • Hide beetles
What about bees?

Bees are generally beneficial in the garden. We try not to treat bees unless they pose a risk to householders (e.g. - a swarm in a house or chimney).

For honey bees we try to keep lists of local beekeepers who might take them away. There are not many local beekeepers now and we always welcome any new names to add to the list.

What about bats?

Bats are a protected species. If you discover a bat, or suspect you have a bat roost, you must not harm them.

You should contact :

Scottish Natural Heritage -
Tayside and Clackmannanshire Area
Direct Dial: 01738 444177
Fax: 01738 442060

More information is also available online from the Bat Conservation Trust


Are your poisons safe?

All the poisons we use are approved by the Health & Safety Executive. Wherever possible we try to use powder, sprays or pellets.

Insects have a different body system than humans and their poisons should generally pose little risk to us.

Rats and mice are animals and therefore what kills them might also kill pets, and us, if eaten in large enough quantities. Rats and mice are much smaller than us and so we don't leave enough poison about to pose much of a risk to us. We will check if you have pets and try to leave any poison where your pets can't get at it. We also come back after a reasonable period to remove rat/mice poison.

For Further Information Contact

Environmental Health
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000