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Electric Vehicle Tariff Frequently Asked Questions

Electric Vehicle Tariff Frequently Asked Questions

Frequently asked questions about Electric Vehicle (EV) charging tariffs, overstay charges and the Residents Discount Scheme.

When did Clackmannanshire Council introduce tariffs for the use of electric vehicle charging points?

We approved the introduction of tariffs at Council Committee on the 18 May 2023. The tariffs became effective from 1 July 2023.

What are the current tariffs for using the council’s electric vehicle charging points?

Please refer to our EV Tariffs page. 

How long can I charge for?

There is no time restriction on any of our standard chargers (7kW).  Fast/AC (22kW) chargers have a time limit of 4 hours and Rapid/DC (50kW) have a time limit of 60 minutes.  Any AC 22kW connectors on a Rapid unit will also have a time limit of 60 minutes.

What are the overstay charges/what if I am late returning to my vehicle?

There is a 10 minute grace period on all our chargers, if you exceed this you will be charged as follows:

• Fast / AC – (22kW only) £12 after first 4 hours plus 10 minutes grace and £12 subsequently after every subsequent 4-hour duration
• Rapid / DC – (50kW, including 22kW AC connectors) £20 after first 60 minutes plus 10 minutes grace and £20 every subsequent hour, this applies at all times

All overstay fees are capped at £60 per transaction

What happens if I leave my vehicle on charge overnight?

There are no time limits at present on any of the standard (7Kw) units, therefore you can charge on these overnight, without penalty.

Overnight charging on a fast or rapid charger is not permited and an overstay fee will be applied after 4 hours for fast chargers and 60 minutes for rapid chargers.  Please note the 22Kw cable on any rapid charger is still subject to the 60 minute maximum stay and the overstay fees associated with this.  The overstay fees apply at all times on the fast and rapid chargers.

How often are the charges reviewed?

Normally there would be an annual review of charges however, given the current market conditions, costs are being reviewed continuously. It is essential that you check the current tariffs or ChargePlace Scotland’s website beforehand.  The Council cannot accept responsibilty for fees you incur as a result of not checking these in advance.

The rapid charger has an AC and DC connector, if I use the AC connector is the charge £0.48/kwh and would the overstay connection charge apply?

All connectors on the rapid charger are charged at £0.69/kwh and are subject to the overstay connection charge which is automatically applied to the user’s account.

Why is an overstay connection charge applied to the fast and rapid chargers?

The overstay connection charge is applied to ensure that there is a turnover of users created, and all users can get access to the chargers.

My vehicle takes longer than 60 minutes to charge using a rapid charger, can I stay longer to get a full charge without getting an overstay connection charge?

No.  There will be times, due to technical issues or vehicle capacity, that means a full charge is not possible within 60 minutes. If you exceed 60 minutes plus the 10 minutes grace period the overstay connection charge would be automatically applied to the users account and this is non-refundable.

I have paid to use a rapid charger and the output is less than the 50kw shown, can I stay longer to obtain a full charge without incurring an overstay connection charge?

No.  There will be times, due to technical issues or vehicle capacity, that means the output will be less that the 50kw shown. In these circumstances, you will be charged for the energy used.  The overstay connection charge will also be automatically applied to the users account after 60 minutes plus the 10 minutes grace period and this is non-refundable.

I have incurred an overstay charge due to unforeseen circumstances, can the overstay connection charge be refunded?

No.  We appreciate that users may encounter an unforeseen circumstance that means the maximum 60 minutes is exceeded and this is why we offer a 10 minutes grace period.  However, we are unable to consider every individual case, and as such the overstay charge would not be refunded.

If the standard or fast chargers are broken, can I stay longer on the rapid charger to get a full charge?

No.  The maximum stay on a rapid charger is 60 minutes plus the 10 minute grace period, after that an overstay connection charge of £20 will automatically be applied to the user's account.

Someone has damaged the signing on the charger, and I was unable to see the tariffs or overstay connection charge can my overstay charge be refunded?

Regrettably, vandalism does occur, however we are unable to check on-site signing daily.

All tariffs and overstay connection charges can also be found on the current tariffs page or ChargePlace Scotland’s website and it is essential that you check this before using the charger.  In these circumstances, the overstay connection charge would not be refunded.

It is the responsibility of the user to check before travelling to or starting a charge to make sure they are aware of the current tariffs and any overstay fees or time restrictions.  There are several ways to check - using the ChargePlace Scotland (CPS) QR code on the unit, using the CPS App, visiting the CPS website or phoning the helpline number.  Alternatively all information can be found on the Council's website.

How do I report an issue with one of the electric vehicle chargers?

All issues should be reported to ChargePlace Scotland using their online form or calling 0141 648 0750 quoting the unique number on the unit.

There are no signs placed on site to tell me what the tariffs and overstay connection charges are.

Due to the need to keep the information up to date it was decided to use a QR code to allow users to scan and make sure they have the most up to date information.  This enables us to update information easily and quickly and also assures the users that they have the correct and most up to date information.  This QR code link to the tariffs and overstay fees is placed on the face of all chargers and this was done in June 2023 before the introduction of the tariffs.  For users without a smartphone, they can phone the helpline number and the operators can advise you of the most up to date information.  The Council does not accept any responsibility for a users failure to check via these methods on the current tariffs and overstay conditions.

Someone has damaged the signing on the charger, and I am unable to see the tariffs or overstay connection charge, can this be fixed?

Damage to the signing should be reported to ev@clacks.gov.uk quoting the charger identification number.  We cannot undertake checks on signage, users must take responsibility for checking via the website or helpline if no signing is available before commencing a charge. 

If I do not have access to off-street parking, can I apply for the Residents Discount Scheme?

Yes, as long as you are a resident of Clackmannanshire and the vehicle is not associated with a business. Residents with off-street parking , for example driveway or garage cannot apply for the discount.

I have a lease contract for my vehicle and do not hold a copy of the V5C, what supporting document can I provide to apply for the residents discount scheme?

If you do not have a copy of the V5C form, you can ask your lease company to provide a document showing your name and address and the vehicle registration number.  Supporting documents must be sent by email to ev@clacks.gov.uk.

How long does it take for the discount to be applied?

Please allow 21 days to process your application.  Successful applications will be sent in bulk to ChargePlace Scotland around a week before the end of the month and the discount will be applied from the following month.  Therefore it will depend on when applications are submitted, but generally if applied for at the beginning of one month, the discount should be applied the following month.

I am a Blue Badge holder can I use the charging points?

Yes, we have a  number of charging units which have bays which are wider to accommodate wheelchair users.  For information on which locations are accessible please see our Accessible EV Charging page.