Appeals

Housing Benefit

If you think the decision made about your Housing Benefit is wrong, you can ask us to look at the decision again.

If you would like us to look at the decision again, you should get in touch with us within 1 month of the date of your notification letter. This must be in writing.

If after receiving a review decision by the local authority you remain dissatisfied then you can seek an independent ruling from the Local Taxation Chamber who will conduct a further review.

The Local Taxation Chamber is an independent body from the Council, and will review your claim and make arrangements for your case to be heard before them.

Council Tax Reduction

If you think the decision made about your Council Tax Reduction is wrong, you can ask us to look at the decision again.

If you would like us to look at the decision again, you should get in touch with us within 2 months of the date of your notification letter. This must be in writing.

If after receiving a review decision by the local authority you remain dissatisfied then you can seek an independent ruling from the Council Tax Reduction Review Panel who will conduct a further review.

The Tribunals Serviceand the Council Tax Reduction Review Panel are both independent to the Council, will look at your claim and make arrangements for your case to be heard before them.

Council Tax banding/bill

If you disagree with the band your property has been put into, please contact:

• Assessor for Central Scotland
  Hillside House
  Laurelhill
  Stirling
  FK8 2NA
  t: 01786 892200
  web: https://www.saa.gov.uk/central/

If you would like more information, or an explanation of how your bill is calculated, please contact us using the details below.

If you are still not happy with our decision you can appeal, but you must continue to make payments as detailed on your bill while your query/appeal is outstanding.

You can appeal for the following reasons:

• You disagree with our decision that Council Tax should be charged on your property
• You disagree with the amount because we have not given a discount or an exemption
• You disagree with our decision that you are responsible for paying Council Tax
• You disagree with the amount of Council Tax Reduction you have been given

If you would like to appeal, please write to the Council Tax team, Clackmannanshire Council, Kilncraigs, Greenside Street, Alloa, FK10 1EB.

If you are still not happy with our decision, you can appeal to the Valuation Appeal Committee.