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Clackmannanshire Council Online

Comments and Complaints Statistics

Comments and Complaints Statistics

Complaints Performance

How well we are doing

Clackmannanshire Council are constantly monitoring the volume and type of complaints we receive.

Information on handling of complaints is detailed in our latest Council Complaints performance report 2016/17 and in the following table:

1st April 2017 - 30th June 2017 - Quarter 1
Performance IndicatorStrategy & Customer ServicesResources & GovernanceDevelopment & EnvironmentHousing & Community SafetyEducationSocial ServicesTotal
Total number of complaints rec'd92518121359
1st April 2017 - 30th June 2017 - Quarter 1
Performance IndicatorStrategy & Customer ServicesResources & GovernanceDevelopment & EnvironmentHousing & Community SafetyEducationSocial Services
No. of complaints upheld/partially upheld 7136not available8
No. of complaints not upheld21212not available5

You said, we did

When you complain, we listen and act. Some examples of how we do this, and how your comments and complaints help us improve the services can be found here at 'You said, we did'.

More information

For more information, you can view our Council Complaints performance report 2016/17.

The Scottish Public Services Ombudsman (SPSO) has also released its Complaints Report for 2016/17 and states that Clackmannanshire Council had 14 complaints raised with Scottish Public Services Ombudsman (SPSO) in 2016/17. Three of the complaints were passed for investigation by SPSO; all three were not upheld.

Related Publications & Documents