Clackmannanshire Councils vision is to deliver an excellent customer experience and the highest possible standards for everyone who contacts us.
We believe that excellent service can be best achieved by
Our Customer Charter has been developed in consultation with customers and staff and outlines the standards we aim to provide.
There may be occasion where customers actions are deemed inappropriate and communication may have to be restricted. Our procedures for dealing with this are outlined in our Managing Unacceptable Behaviour Policy.
We regularly review our Customer Service standards though consulting with our customers and publish our findings on this site. Our Customer Contact Centre and Community Access Points undergo satisfaction surveys on a quarterly basis and measure
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000