Kilncraigs Reception is open Monday to Friday 9am-5pm for public enquiries.
During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.
Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.
You can also email customerservice@clacks.gov.uk or phone
For the latest updates and frequently asked questions relating to the Coalsnaughton incident, please follow the link to our web page.
8/7/26
The Wee County Bus is a new flexible fully accessible bus service, aiming to connect local people with local services and onward journeys by regular bus services.
This new service aims to assist
Please follow the link given above for more information and frequently asked questions on the service.
1/7/26
25/6/26
We are working to modernise our systems and improve the contact experience for our tenants.
As part of this, work will be ongoing over the summer to test our new systems, before they are rolled out for tenants later in the year.
To allow this to take place, from 30 June and for the next six Tuesday afternoons, non-urgent calls to housing will be logged for action the next day. Any urgent calls will be escalated for immediate attention. You can also email: housing@clacks.gov.uk.
The repairs service will remain fully operational, and tenants can continue to report repairs without disruption by emailing: repairs@clacks.gov.uk.
The homeless advice service will also remain available as usual.
Thank you for your patience while we work to introduce this new system.
29/5/26
Our Active Summer programme supported by sportscotland's Summer of Sport funding is available by following the link given.
19/5/26
The following support groups and training are scheduled for kinship carers:
7/4/26
Fortnightly pop up library services are available on
26/11/25
If you use a prepayment meter for gas or electricity and cannot afford to top it up, you may be able to get a fuel voucher. Applications for fuel vouchers are now available online via our fuel bank foundation voucher web page.
5/11/24
Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.
High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.
Please email rangers@clacks.gov.uk with any queries.