Kilncraigs Reception is open Monday to Friday 9am-5pm for public enquiries.
During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.
Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.
You can also email customerservice@clacks.gov.uk or phone
For the latest updates and frequently asked questions relating to the Coalsnaughton incident, please follow the link to our web page.
8/7/26
The Wee County Bus is a new flexible fully accessible bus service, aiming to connect local people with local services and onward journeys by regular bus services.
This new service aims to assist
Please follow the link given above for more information and frequently asked questions on the service.
1/7/26
25/6/26
We are working to modernise our systems and improve the contact experience for our tenants.
As part of this, work will be ongoing over the summer to test our new systems, before they are rolled out for tenants later in the year.
To allow this to take place, from 30 June and for the next six Tuesday afternoons, non-urgent calls to housing will be logged for action the next day. Any urgent calls will be escalated for immediate attention. You can also email: housing@clacks.gov.uk.
The repairs service will remain fully operational, and tenants can continue to report repairs without disruption by emailing: repairs@clacks.gov.uk.
The homeless advice service will also remain available as usual.
Thank you for your patience while we work to introduce this new system.
24/6/26
Nikki Bridle, Chief Executive of Clackmannanshire Council, said: "As part of the ongoing work to keep affected residents informed of progress, partner organisations held an update meeting for those residents on Tuesday 23 June.
“The priority of all Local Resilience Partners continues to be the safety and welfare of everyone involved, and that includes staff, contractors and residents accessing the site. Our officers continue to work tirelessly to support residents during what we appreciate is an extremely worrying and uncertain time.
“Clackmannanshire Council continues to engage directly with residents impacted by this incident and provide support to those residents with temporary accommodation and other welfare related support. Updates on this provision was provided at the meeting.”
A number of partner organisations, from the LRP including representatives from Scottish Fire and Rescue Service, Police Scotland and utility companies, attended the residents meeting to provide the latest information and help answer questions from residents.
Updates on the ongoing programme of technical investigations were provided by the Mining Remediation Authority.
Carl Banton, Chief Operation Director for the Mining Remediation Authority, added “Work is continuing to help us understand what is happening below the surface.
“At the residents meeting this evening we shared what investigations have taken place to date, and what we plan to do over the next few weeks which includes installing monitoring equipment in the boreholes that we have drilled which will provide essential data to help us understand whether ground movement has stabilised.
“Our thoughts remain with the residents affected and we would like to assure the community that we are doing all we can, as quickly as possible, alongside the Local Resilience Partnership to understand the cause of this incident.”
29/5/26
Our Active Summer programme supported by sportscotland's Summer of Sport funding is available by following the link given.
28/5/26
Part of The Glen in Coalsnaughton is now the subject of a temporary road closure as part of the investigations into ground movement in the area. It is closed to all traffic north of Langour and south of Dunmoss View.
Until further notice, Midland bus services H2 and 52 are unable to serve the section of route: The Glen - Coalsnaughton – Fishcross roundabout due to the road closure.
The nearest alternative bus stops are Fishcross at and opposite primary school or Devonside – buses will stop at the marked bus stops on Alexandra Street near The Glen/Devonpark.
Services H2 and 52 will operate via Benview during the closure. Please contact your bus operator for information on services.
19/5/26
The following support groups and training are scheduled for kinship carers:
7/4/26
Fortnightly pop up library services are available on
26/11/25
If you use a prepayment meter for gas or electricity and cannot afford to top it up, you may be able to get a fuel voucher. Applications for fuel vouchers are now available online via our fuel bank foundation voucher web page.
5/11/24
Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.
High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.
Please email rangers@clacks.gov.uk with any queries.