Latest Information
Kilncraigs Reception is open Monday to Friday 9am-5pm for public enquiries.
During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.
Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.
You can also email customerservice@clacks.gov.uk or phone
30/10/26
Upgrade of Housing systems
We're introducing a new digital system to help improve the services we provide to tenants.
To allow us to safely transfer information, there will be temporary service disruption between Monday 9 November and Friday 20 November. Please refer to our upgrade of housing systems web page for full details.
29/10/26
Housing service closed for calls every Tuesday afternoon until 17 November
We are working to modernise our systems and improve the contact experience for our tenants.
As part of this, work will be ongoing over the autumn to test our new systems, before they are rolled out for tenants later in the year.
To allow this to take place, non-urgent calls to housing will be logged for action the next day. Any urgent calls will be escalated for immediate attention. You can also email: housing@clacks.gov.uk.
The repairs service will remain fully operational, and tenants can continue to report repairs without disruption by emailing: repairs@clacks.gov.uk.
The homeless advice service will also remain available as usual.
Thank you for your patience while we work to introduce this new system.
27/10/26
Scottish Social Housing Charter - Performance Report 2025/26
Please give us your views on our latest Performance Report to Tenants via our online consultation (Citizen Space). The consultation is very short and will only take a few minutes to complete. (Consultation closes 31 March 2027).
26/10/26
Forth Valley Growth Grant
The Forth Valley Growth Grant supports business growth projects across Clackmannanshire, Falkirk and Stirling. The grant helps businesses invest in capital equipment and premises improvements that will increase turnover, create jobs or support business expansion. Please follow the link for more information including guidance document.
22/10/26
Sport and leisure online booking system is back up
Our online booking portal is back online following the completion of a recent system upgrade. You may notice that the portal looks a little different, with some changes to the layout and appearance, but the booking services customers are familiar with remain available.
To help ensure a smooth return to the system, we are asking customers attending activities or classes booked for next week to bring their booking confirmation email with them.
Thank you for your patience and apologies for any inconvenience caused.
15/10/26
Update on Stirling Council's Blairlogie bridge works, 20 October - 27 November
Midland Bluebird has confirmed that service 52 will continue to serve Menstrie during the forthcoming A91 bridge closure at Blairlogie. Buses will travel along Main Street West and turn at the roundabout, removing the need for the replacement shuttle planned to be operated by Wee County Bus.
When the closure begins on Tuesday, 20 October, Midland Bluebird will initially operate its normal timetable, although passengers should expect potential disruption from the longer diversion and additional traffic.
Temporary timetable changes will come into effect from Monday, 26 October, so please check before travelling for the latest departure times.
For full details, please refer to Midland Bluebird's web page.
A map showing the location of these works is available on Stirling Council's Facebook page.
8/10/26
Council Housing Assets Disposal consultation
We are asking Council tenants to give their views on proposed assets disposal via our online consultation. Consultation closes 5 November 2026.
6/10/26
Local Development Plan - Call for Ideas online consultation
Clackmannanshire Council has begun preparation of its new Local Development Plan (LDP). The LDP will set out a long term vision for how land in Clackmannanshire is used, developed and protected over the next 20 years. It will shape decisions on where new housing, transport infrastructure, green spaces and spaces for play are located across our county. Please share your ideas via our online consultation link below:
- Local Development Plan - Call for Ideas online consultation (closes 24 January 2027)
18/9/26
Future Support for Adults with Autism Engagement
Clackmannanshire and Stirling Health and Social Care Partnership is seeking feedback from adults with autism or autistic traits, families, professionals and community organisations across Forth Valley to help shape future services and support.
Find out more and complete the online survey (via Citizen Space). Survey closes 15 November.
7/8/26
Wee County Bus service
The Wee County Bus is to expand its services across Clackmannanshire.
The service launched in July with a kerb to kerb service, and then later in the month with a Coalsnaughton to Fishcross shuttle.
The Coalsnaughton shuttle was introduced as a pilot service to reconnect the village with the wider public transport network due to the closure of The Glen.
The Glen is still closed due to the ongoing ground movement incident in the area.
The Wee County Bus has now received additional funding from SEStran to provide an improved shuttle service for Coalsnaughton until at least end of March 2027.
From Monday, 7 September, the Wee County Bus will include a ‘demand responsive transport’ offering. This responsive transport service will connect Muckhart with Dollar and Tillicoultry, with further expansion to communities such as Forestmill planned for later in 2026.
The Wee County Bus is operated by Hunters Executive Coaches Ltd.
1/7/26
Upcoming Community Housing events
19/5/26
Kinship Carer support groups and training opportunities
The following support groups and training are scheduled for kinship carers:
7/4/26
Fortnightly pop up library services at Alva and Tullibody
Fortnightly pop up library services are available on
26/11/25
Fuel Bank Foundation Voucher
If you use a prepayment meter for gas or electricity and cannot afford to top it up, you may be able to get a fuel voucher. Applications for fuel vouchers are now available online via our fuel bank foundation voucher web page.
5/11/24
Tillicoultry Glen remains closed
Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.
High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.
Please email rangers@clacks.gov.uk with any queries.