Kilncraigs Reception is open Monday to Friday 10am-3pm for public enquiries.
During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.
Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.
You can also email customerservice@clacks.gov.uk or phone
9/1/25
Clackmannanshire Council and the UK Government’s UK Shared Prosperity Fund have launched a grant scheme for retail businesses in Clackmannanshire.
This grant scheme compliments an existing funding programme that Alloa First has been running for businesses based in the Alloa First BID area and is intended to support retail businesses to improve their visual merchandising. This can be to improve the exterior of shop premises or to buy fixtures and fittings for the inside of retail shops, so that they are better able to display products.
As Alloa First is running a similar scheme in their BID area, this opportunity is only open to retail premises in Clackmannanshire outside of the Alloa Bid area. Grants of up to £500 are available and will be allocated on a first come, first served basis.
For more information on this funding opportunity and an application form, please contact Neil Ramsay at nramsay@clacks.gov.uk
5/12/24
Please give your views via our online Rent Increase Consultation 2025/26 (Citizen Space) by 10 January 2025.
12/11/24
We are actively seeking to speak to local groups and individuals who are interested in developing a sustainable community-led option for Sauchie Hall so it can continue to be used and enjoyed by residents in the future.
Please refer to our web page on the potential transfer of Sauchie Hall to the community for more information.
5/11/24
Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.
High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.
Please email rangers@clacks.gov.uk with any queries.
24/10/24
The Council and our community partners are providing support to those affected by the recent changes to Winter Heating Payment eligibility.
From this year, Winter Heating Payment becomes a means-tested benefit. This means that you will only receive a Winter Heating Payment if you are in receipt of another qualifying benefit.
For advice on qualifying benefits, and support to make applications, please get in touch with Clackmannanshire Citizens Advice Bureau on 01259 219404, or drop in to their office Monday - Friday between 9.30am and 2.30pm.
Further advice on managing the cost of energy is available from the Council's Home Energy Advice Team on 01259 450000. Alternatively, you can drop-in to see them at Kilncraigs on Tuesdays and Thursdays, 10am - 3pm.
9/7/24
It has been reported to us that people are climbing over the safety barriers and entering the closed area of Alva Glen.
The upper path at Alva Glen remains CLOSED as the condition of the path has worsened significantly and poses a serious health and safety risk. For your safety, please take note of the signs and do not enter the path which has a large, expanding hole.
Currently there is no way to check behind the water pipe running under the path so the stability of path and its safety cannot be guaranteed.
Due to the nature of the problem and its location finding a solution is proving to be very complex and challenging.
The Council has been in contact with specialist engineers and we are attempting to obtain quotes for this work.
In the meantime however, we have been warned by bridge engineers that the erosion could stretch much further than what is initially visible and that patching the area may only lead to further deterioration.
AGAIN: Please do not go into the closed part of the glen for any reason. Please use alternative paths to reach the hills. Please do not promote this path on social media as you are not only endangering your own lives but that of others too.
Contact the Rangers with any queries/updates on repairs by emailing rangers@clacks.gov.uk.
26/4/24
The handrails on the jetty on the north bank of Gartmorn Dam have been damaged. Caution signs are in place. Any queries on timescale to fix should be emailed to rangers@clacks.gov.uk.