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Latest Information

Latest Information

Kilncraigs Reception is open Monday to Friday 9am-5pm for public enquiries.

During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.

Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.

You can also email customerservice@clacks.gov.uk or phone 01259 450000 to contact services.

27/6/25

Review of Council Tax discounts (July 2025)

Clackmannanshire Council may share information with other bodies responsible for auditing or administering public funds, to prevent and detect fraud and error.

As part of the National Fraud Initiative exercise, we are reviewing entitlement to Council Tax discount.

If you currently receive 25% Council Tax discount because you are the only adult resident in your dwelling, we will carry out household residency checks to confirm your discount entitlement. These checks will be performed along with an external partner.

If you receive a letter asking you to provide more details about your household composition, you must follow the instructions on the letter and provide the information requested. 

Failure to do so will result in your Council Tax discount being removed.

12/6/25

Radio Teleswitch Service (RTS) shutdown

The Radio Teleswitch Service (RTS), which used a radio signal to switch between peak and off-peak electricity rates, is being shut down from June 30 2025. If you have an RTS meter, you'll need to have it replaced to avoid potential issues with your heating and hot water supply.

Your energy supplier should contact you to arrange this replacement, and they should offer a free upgrade to a smart meter.

Here's what you need to do:

  • Check if you have an RTS meter: If you're unsure, contact your energy supplier.
  • Contact your energy supplier: If you have an RTS meter, your supplier should contact you to arrange the replacement. If you haven't been contacted, reach out to them immediately.
  • Arrange the meter replacement: Your supplier should offer a free upgrade to a smart meter, which will maintain the functionality of your existing heating and hot water systems.
  • Book your appointment: Ensure you book an appointment to have your meter replaced as soon as possible.
  • Be aware of scams: Meter replacements are free, so if anyone asks you to pay, it's likely a scam.
  • Check your tariff: Once your new meter is installed, review your tariff to ensure you're getting the best deal for your energy usage. 

For further information, you can also check out a YouTube video to help you understand what you need to do.

Should you still require assistance, please contact the Home Energy Advice Team on 01259 452698 or e: fuelenergyadvice@clacks.gov.uk, or contact your supplier immediately to book an appointment.

23/5/25

Active summer programme

For details of our active summer programme, please follow the link given.

14/2/25

Bird Flu – Gartmorn Dam

Highly Pathogenic avian influenza H5N1 (bird flu) has been identified in a dead swan at Gartmorn Dam.

Please follow the advice on the signs that have been erected at the Dam and report any dead wild birds to Defra.

5/11/24

Tillicoultry Glen remains closed

Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.

High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.

Please email rangers@clacks.gov.uk with any queries.

9/7/24

Alva Glen upper path remains closed

It has been reported to us that people are climbing over the safety barriers and entering the closed area of Alva Glen

The upper path at Alva Glen remains CLOSED as the condition of the path has worsened significantly and poses a serious health and safety risk. For your safety, please take note of the signs and do not enter the path which has a large, expanding hole.

Currently there is no way to check behind the water pipe running under the path so the stability of path and its safety cannot be guaranteed. 

Due to the nature of the problem and its location finding a solution is proving to be very complex and challenging. 

The Council has been in contact with specialist engineers and we are attempting to obtain quotes for this work. 

In the meantime however, we have been warned by bridge engineers that the erosion could stretch much further than what is initially visible and that patching the area may only lead to further deterioration.

AGAIN: Please do not go into the closed part of the glen for any reason. Please use alternative paths to reach the hills. Please do not promote this path on social media as you are not only endangering your own lives but that of others too. 

Contact the Rangers with any queries/updates on repairs by emailing rangers@clacks.gov.uk.