Kilncraigs Reception is open Monday to Friday 10am-3pm for public enquiries.
During these hours, customers will be able to come in to make payments, including council tax, make enquiries and set up appointments with our services. Available services include housing, child care, adult care, planning, education, roads and licensing.
Customers can still continue to use our online services to report issues, make a booking, fill out applications, and make payments, including council tax and rent.
You can also email customerservice@clacks.gov.uk or phone
28/3/25
If you claim Universal Credit, you will need to tell the Department for Work & Pensions (DWP) about your increase in rent taking effect from 1 April 2025 so that the housing cost element of your Universal Credit payment can be increased.
To make this easier for you, the DWP will send you a ‘to do’ notification to your journal in the first week of April 2025.
You must complete the ‘to do’ before the end of your Universal Credit assessment period in April 2025 or you will miss out on the money you are due.
If you need help with your journal please speak to your housing officerby phoning
If you don’t tell the DWP about your rent rise, your Universal Credit won’t be increased to cover your new rent and you could miss out on benefits you are due.
You can find more information on the GOV.UK Universal Credit web page.
If you receive Housing Benefit, you don't need to do anything. Your benefit will be automatically updated.
If you pay by standing order you need to contact your bank about amending your payment. Make sure you include your rent reference number so your payment reaches your account without delay.
19/3/25
For details of activities over the Easter holidays, please refer to our Active Easter web page.
14/2/25
Highly Pathogenic avian influenza H5N1 (bird flu) has been identified in a dead swan at Gartmorn Dam.
Please follow the advice on the signs that have been erected at the Dam and report any dead wild birds to Defra.
12/11/24
We are actively seeking to speak to local groups and individuals who are interested in developing a sustainable community-led option for Sauchie Hall so it can continue to be used and enjoyed by residents in the future.
Please refer to our web page on the potential transfer of Sauchie Hall to the community for more information.
5/11/24
Tillicoultry Glen path remains closed from the first bridge. Visitors are advised to take the alternative route on the east side of the glen.
High water levels have washed part of the path away and there are several sections where the path is undercut and in danger of collapse. Signage and temporary barriers are in place at a further area of erosion between the first gate and first bridge from the carpark. Caution is needed in this area.
Please email rangers@clacks.gov.uk with any queries.
24/10/24
The Council and our community partners are providing support to those affected by the recent changes to Winter Heating Payment eligibility.
From this year, Winter Heating Payment becomes a means-tested benefit. This means that you will only receive a Winter Heating Payment if you are in receipt of another qualifying benefit.
For advice on qualifying benefits, and support to make applications, please get in touch with Clackmannanshire Citizens Advice Bureauon
Further advice on managing the cost of energy is available from the Council's Home Energy Advice Teamon
9/7/24
It has been reported to us that people are climbing over the safety barriers and entering the closed area of Alva Glen.
The upper path at Alva Glen remains CLOSED as the condition of the path has worsened significantly and poses a serious health and safety risk. For your safety, please take note of the signs and do not enter the path which has a large, expanding hole.
Currently there is no way to check behind the water pipe running under the path so the stability of path and its safety cannot be guaranteed.
Due to the nature of the problem and its location finding a solution is proving to be very complex and challenging.
The Council has been in contact with specialist engineers and we are attempting to obtain quotes for this work.
In the meantime however, we have been warned by bridge engineers that the erosion could stretch much further than what is initially visible and that patching the area may only lead to further deterioration.
AGAIN: Please do not go into the closed part of the glen for any reason. Please use alternative paths to reach the hills. Please do not promote this path on social media as you are not only endangering your own lives but that of others too.
Contact the Rangers with any queries/updates on repairs by emailing rangers@clacks.gov.uk.
26/4/24
The handrails on the jetty on the north bank of Gartmorn Dam have been damaged. Caution signs are in place. Any queries on timescale to fix should be emailed to rangers@clacks.gov.uk.