In order to report any housing repair please call 0845 055 7070 (option 1)
The Right to Repair scheme applies to all tenants of Clackmannanshire Council. From 30 September 2002, under the Housing (Scotland) Act 2001, Scottish secure tenants and short Scottish secure tenants have the right to have small urgent repairs carried out by their landlord within a given timescale. This is called the Right to Repair scheme.
The scheme covers certain repairs up to the value of £350. The qualifying repairs are those that might effect your health, safety or security and need to be done quickly, such as heating repairs or water penetrating into your house.
Clackmannanshire Council will:
We have categorised all of the qualifying repairs as emergency repairs. This means we will respond: -
If Clackmannanshire Council does not start the repair within the legal maximum time limit set, you can tell our alternative contractor, which is Stirling Council 0845 277 7000, to carry out the repair. You cannot use any other contractor. Stirling Council will tell us that you have asked them to carry out the repair. Clackmannanshire Council will then pay you £15 compensation for the inconvenience. More details available by contacting Housing Services.
Stirling Council has the same legal maximum length of time to carry out the repair as Clackmannanshire Council. If they do not carry out the repair within the time limit set, you will be entitled to another £3 compensation for each working day until the repair has been completed. This amount can add up to a maximum compensation payment of £100 for any one repair.
If we cannot get into your home at the time you have agreed, your right to repair will be cancelled. You will then have to re-apply and start the process again.
Housing Business Management Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000 Fax: 01259 452400