This page may not be accurate, latest service updates can be found on our dedicated COVID-19 section.
When someone has died, there are lots of things that need to be done at a time when you probably least feel like doing them. One of these is contacting government departments and local council services that need to be told.
We provide a free service which will make things easier. This new service means that you can just tell us and these organisations will be contacted.
When someone has died, their death needs to be registered with the Registrar. Once that's done, several other organisations may have to be contacted and given the same information.
We can help you to give the information to the Department for Work and Pensions and they can pass on this information to a number of other government departments and local council services for you.
Once you have registered the death with a registrar there are a number of ways you can use the service:
The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to update records, to end services, benefits and tax credits as appropriate and to resolve any outstanding issues. They may use this information in other ways, but only as the law allows.
The information you provide will be used to update records and will not be used to start a new claim. If you want to make a new claim to any benefit you will need to contact the relevant organisation.
If you decide to use the service, you can choose which of the following you would like to notify using the service:
This list is subject to change and the most updated list is held on the GOV.UK site.
If you wish, we may be able to share the information you give us to update information held by other local council services.
It will help if you have the following information with you, where relevant, about the person who has died, when you use the service:
We may also ask you for the contact details for:
You must obtain the permission of the persons listed above if you are going to provide us with information about them.
If you are the next of kin (closest relative by blood or marriage/civil partnership to the deceased), your entitlement to benefits may change, so please have your own National Insurance number and/or date of birth with you when you contact us.
If you are not the next of kin, or the person who is dealing with the deceased's estate (the person sorting out their property, belongings and money), you can still use the service if you have their permission to provide their details and act on their behalf.
Please remember that it is your responsibility to ensure that all organisations that pay you a benefit, Working Tax Credit or Child Tax Credit or provide a service to you have correct and up to date information about you.
Speirs Centre, Primrose Place, Alloa, FK10 1AD
Tel: 01259 723850 / 450000 Fax: 01259 723365