Fuel Bank Foundation Voucher

If you use a prepayment meter for gas or electricity and are in fuel crisis, you may be able to get help through the Fuel Bank Foundation Voucher scheme, which you can apply for via Clackmannanshire Council.

What you’ll receive

• From 1 October 2026, each successful application is worth £38.
• The first voucher will be issued on the day of the approved application.
• The second voucher will be issued the following working day.
• The total voucher value is reviewed monthly.
• The vouchers are designed to provide around 13 days of energy based on typical usage at that time.
• The value is reviewed and updated on the first working day of each month.
• Vouchers are normally issued within 24 hours of approval and are valid for 30 days.
• Redeem at PayPoint outlets. For British Gas or Scottish Gas, redeem at a Post Office.

Who can apply

You are eligible to apply for these vouchers if

• you have a prepayment gas and/or electricity meter,
• you are experiencing a fuel crisis (for example, unable to afford a top-up or at risk of disconnection),
• you live in Clackmannanshire.

If you’re unsure about eligibility, the Energy Team can advise and refer you. Please contact them using the details at the bottom of this page.

How to apply

You can apply for a Fuel Voucher a number of ways:

• Complete the online Fuel Voucher Application
• Call our contact centre on 01259 450000
• Talk to us at Kilncraigs - Home energy advice drop-in sessions

Once approved, your voucher will be sent by text or email with instructions.

How to redeem your voucher

1. Take the voucher code to a shop with a PayPoint terminal (or a Post Office for British/Scottish Gas).
2. Bring your prepayment card or key. ID may be requested by the retailer.
3. You can allocate the full amount to gas or electricity, or split it between both.
4. Keep the receipt until the top-up appears on your meter.

Other help available

• Home Energy Scotland – free, impartial energy advice (0808 808 2268).
• Scottish Welfare Fund (Crisis Grants) – emergency help with fuel costs.