Skip to main content | Skip to section menu | Access keys.

ClacksWeb - Clackmannanshire Council Online

Coping with a Major Emergency

An emergency situation will be totally unexpected. Floods, severe weather and accidents usually strike with little warning.

The following pages attempt to explains some simple steps you can take to make sure you are ready if and when an emergency happens. They also explains actions and safety measures you can take to help yourself during an emergency situation.

Coping with emergencies

We all hope that an emergency never happens. But if it does, there is some simple advice you can follow to try to minimise any effect it has on you. And even before an emergency takes place, here are some steps you can take to plan for you and your family’s safety.

Above all the message is to listen to all the instructions you are given by the emergency services and Council staff and do as you are asked.

Before any emergency takes place

  • check that your home is insured and that everything you want to be covered, is covered;
  • make sure your property is in good order;
  • learn how and where to turn off your water, electricity and gas supplies;
  • build and maintain a home and car emergency pack.

Follow the links below for detailed information in specific emergencies:

For more information on preparing for an emergency, you can refer to the Scottish Government's Ready Scotland portal.

If you discover, or are experiencing an emergency situation, dial 999

  • When you dial 999 the first person to answer will be an operator who will ask what emergency service you require. They will ask for your telephone number because, if your line is cut, or you are unable to continue the call, the operator can trace where you are and send assistance.
  • Please do not ring the emergency services unless it is a genuine 999 matter.
  • If a major emergency affects Clackmannanshire tune into your local radio station or switch on the TV for advice and information. Listen out for emergency phone numbers that may be released.
  • Information and notification of an incident may also be given from other sources including: a van driving around using loud hailers to inform you, a visit from an officer to tell you personally or other ways.
  • Be a good neighbour and pass on warnings to those who may have missed the warnings and check on the elderly and infirm.

Contact information

Emergency Planning Officer, Emergency Planning
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 452537 / 450000 Fax: 01259 215694
Email: