Clackmannanshire Council Online

Social Care Chatbot

Social Care Chatbot

Our new social care chatbot will answer your questions about services 24 hours a day, seven days a week.

The chatbot uses artificial intelligence (AI) to understand queries, search the social care webpages for answers, and provide a response. It is a tool to help you navigate our social care web pages only.

What is a chatbot?

A chatbot is a text based artificial intelligence digital assistant, designed to simulate human conversation. It uses a set of information, in this case the social care web pages, to address common questions and can assist with various social care related enquiries in a conversational way.

How does our chatbot work?

• You can find the chatbot at the bottom right hand corner of social care web pages on our website. It is only available on our social care web pages and can only answer enquiries related to social care.
  
  Simply click the chatbot icon at the bottom right of the screen to open the chat dialogue box. After accepting the notices, type your question into the dialogue box and click “send.” The chatbot will scan our web pages and respond with the most appropriate answer.
  
  Please note: the chatbot does not have access to your personal details or accounts so it is unable to answer questions specific to you.
   
• You can continue to ask additional questions within the same session. If the chatbot doesn’t understand your question, you may be asked to rephrase it.
   
• Please ask one question at a time and make it as clear as possible. If the chatbot cannot find an answer to your query on the website, it will inform you in its response.
   
• To protect your privacy please do not send sensitive information to the chatbot (such as address, telephone number, email address).
  
  The chatbot is unable to provide information about your personal circumstances and you will need to contact us via one of our online forms if you want to discuss a specific case.
   
• Once you have received a response, simply click the Close button and you will be asked if you wish to provide feedback.

Examples of questions

The chatbot can access all the information published on our social care web pages so will be able to answer queries on any published information.

Examples of the kinds of questions that the chatbot will be able to answer are as follows:

• How do I get help for an older person?
• How do I get help for a child or family?
• I look after someone and want support
• How do I get help if I’m worried about someone’s safety?
• How can I contact social work services?
• How do I get help to stay at home?

Limitations

The chatbot does not have access to your personal details or accounts so is unable to answer questions specific to you. The chatbot can only answer enquiries related to social care and cannot answer questions about other Council services.

Our social care web pages are constantly being reviewed and updated to ensure the most accurate information. As we do this, there may be occasions where an incorrect response is produced by the chatbot due to inaccurate information on the web page.

Please use the online contact us form if you believe the information on the website is incorrect.

We appreciate all user feedback as this helps us monitor and improve the provision of the chatbot. You can provide feedback on your conversations with the chatbot within the chat window.

Customer Social Care Chatbot Terms of Use

Clackmannanshire Council’s chatbot answers your questions about Council services 24 hours a day, 7 days a week. It uses artificial intelligence (AI) to understand queries, search the website for answers, and provide a response.

We make every effort to ensure that information on our website is up to date so that the chatbot delivers correct answers. Sometimes the chatbot might interpret your questions wrongly or not provide a clear answer, in these cases Clackmannanshire Council does not accept liability of chatbot’s responses so if you have any further queries about information received then please use the online contact us form.

Conversations with the chatbot may be reviewed to help Clackmannanshire Council improve your experience. See our Privacy Notice for more details.