Accessibility Statement

This accessibility statement applies to www.clacks.gov.uk.

Clackmannanshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 .

Measures to Support Accessibility

We want as many people as possible to be able to use this website. This means you should be able to:

• change colours, contrast levels and fonts through browser or device settings;
• zoom in up to 400% without losing content or functionality;
• navigate most of the website using only a keyboard;
• navigate most of the website using speech recognition software;
• listen to most of the website using a screen reader;
• skip directly to the main content.

We are continually working to improve the accessibility and usability of our website.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard due to the non-compliances, disproportionate burden assessment and exemptions listed below.

Non-accessible Content

Non-compliance with the accessibility regulations

The content listed below does not currently comply with WCAG 2.2 AA requirements.

Colour Contrast

Some pages contain text and user interface components with insufficient contrast between foreground and background colours.

This does not meet:

• WCAG 2.2 Success Criterion 1.4.3 – Contrast (Minimum)
• WCAG 2.2 Success Criterion 1.4.11 – Non-text Contrast

We are reviewing templates and styles used across the website and will address these issues as part of our ongoing improvement programme.

Images and Alternative Text

Some images do not have appropriate alternative text descriptions.

This does not meet:

• WCAG 2.2 Success Criterion 1.1.1 – Non-text Content

We are reviewing content and updating images as pages are refreshed.

Heading Structure

Some pages contain heading structures that are not logically ordered.

This does not meet:

• WCAG 2.2 Success Criterion 1.3.1 – Info and Relationships
• WCAG 2.2 Success Criterion 2.4.6 – Headings and Labels

We are working through identified pages and updating templates where required.

Form Labels and Instructions

Some online forms contain fields where labels or instructions are not sufficiently associated with controls.

This does not meet:

• WCAG 2.2 Success Criterion 1.3.1 – Info and Relationships
• WCAG 2.2 Success Criterion 3.3.2 – Labels or Instructions

These issues will be addressed through our programme of website improvements.

Keyboard Navigation and Focus Visibility

Some website components are not fully operable using a keyboard or do not provide a sufficiently visible focus indicator.

This does not meet:

• WCAG 2.2 Success Criterion 2.1.1 – Keyboard
• WCAG 2.2 Success Criterion 2.4.7 – Focus Visible
• WCAG 2.2 Success Criterion 2.4.11 – Focus Not Obscured (Minimum)

Remedial work is being scheduled as part of ongoing website improvements.

Disproportionate Burden

Clackmannanshire Council has carried out and documented an assessment under Regulation 7 of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 .

The assessment considers the resources required to retrospectively remediate legacy website content and downloadable documents that remain within the scope of the accessibility regulations after applicable exemptions have been considered, but which are not required to access a current Council service.

The assessment considered:

• the financial cost of identifying, reviewing, remediating, testing and republishing the affected content;
• the staff time and specialist accessibility expertise required;
• the volume and age of the legacy content;
• how frequently the affected content is accessed;
• the likely number of users who would benefit from full retrospective remediation;
• the importance of the content to disabled users;
• whether the content is required to access a current service, make a decision or understand a current entitlement;
• the availability of practical accessible alternatives;
• the effect that diverting resources to remediate all legacy content would have on maintaining and improving accessibility of current services;
• the Council's programme to develop and introduce a replacement corporate website.

Having considered the likely costs, resources and benefits to users, the Council considers that retrospectively remediating all of the identified legacy content covered by this assessment would, at this time, impose a disproportionate burden.

This disproportionate-burden claim applies only to the legacy content identified within the Council's underlying disproportionate-burden assessment. It does not apply generally to all content on the website.

The claim does not apply to:

• current web pages and website functionality;
• online forms and digital services;
• information required to access or use a current Council service;
• information required to make a decision or understand a current entitlement;
• new content and documents published by the Council;
• content that is otherwise required to comply with the accessibility regulations;
• content for which an accessible alternative can reasonably be provided.

Where a person needs information contained in content covered by the disproportionate-burden assessment, they can contact us using the details in the Feedback and Contact Information section. We will provide the information in an accessible format or provide an accessible alternative wherever reasonably practicable.

The Council will prioritise accessibility improvements to current, high-use and service-critical content and will ensure that new content and services are designed and published to meet WCAG 2.2 AA requirements, unless an applicable exemption applies.

The disproportionate-burden assessment is not permanent. It will be reviewed at least annually and whenever there is a significant change in circumstances, including changes to the content, its use, the Council's resources, the website platform or the availability or cost of remediation.

If circumstances change so that remediation is no longer considered a disproportionate burden, the Council will review and update this position.

Content Not Within the Scope of the Accessibility Regulations

Older Documents

The accessibility regulations do not require us to make PDF files or other documents published before 23 September 2018 accessible where they are not essential to providing our services.

Where an older document is required to access a service, make a decision or understand an entitlement, we will provide an accessible version on request wherever reasonably practicable.

If you need information from an older document in an accessible format, please contact us using the details below.

Maps and Mapping Services

Some mapping services embedded within this website may not be fully accessible.

Where the accessibility regulations do not require the mapping service itself to be accessible, we will provide essential information, such as addresses and location information, in an accessible format on request.

Feedback and Contact Information

If you find any accessibility problems not listed on this page, or require information in a different format, please contact us:

• Email: customerservice@clacks.gov.uk
• Telephone: 01259 450000
• Online contact form: Contact us online

Alternative formats may include:

• accessible PDF;
• large print;
• easy read;
• audio recording;
• braille.

We will consider your request and respond as quickly as possible.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 .

If you are not satisfied with our response to your accessibility concerns, you can contact the Equality Advisory and Support Service (EASS) .

What We Are Doing to Improve Accessibility

We are:

• reviewing website content regularly;
• improving document accessibility processes;
• addressing issues identified through accessibility audits;
• incorporating WCAG 2.2 AA requirements into website development and procurement processes;
• providing accessibility guidance and training for content authors.

Clackmannanshire Council is currently developing a new corporate website. Accessibility has been incorporated into the design, procurement and development process from the outset, with the objective of achieving compliance with WCAG 2.2 AA requirements.

As content is migrated to the new platform, accessibility issues identified on the current website will be reviewed and addressed wherever possible.

The new website is intended to provide a more accessible, inclusive and user-friendly experience for all users, including people who rely on assistive technology.

The Council will ensure that new documents and content required to comply with the accessibility regulations meet WCAG 2.2 AA requirements.

Preparation of this Accessibility Statement

Statement prepared

13 August 2026

Last reviewed

13 August 2026

Website most recently tested

13 August 2026

Testing was carried out using a combination of automated accessibility testing tools and manual assessment against the WCAG 2.2 AA standard.

The assessment considered website content, page structure, colour contrast, images and alternative text, forms, keyboard operation, focus visibility and other relevant accessibility requirements. Findings from the assessment have been incorporated into the Council's accessibility improvement programme.