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Clackmannanshire Council Online

New Digital Strategy to Improve Services for Customers

Published on:


April 2019

A new digital strategy to set out the vision, principles and strategic direction for the Council’s Digital Transformation over the next six years has been agreed at a meeting of Clackmannanshire Council.

This will allow the Council to improve efficiency, resulting in the provision of improved services to customers, available at a time and in ways convenient to them.

This new strategy is a key part of the transformational change the Council is undertaking as part of its Corporate Plan ‘Be the Future’ which is focussed on the Council being a valued, responsive, creative organisation, through collaboration, inclusive growth and innovation, to improve the quality of life for every person in Clackmannanshire.

Work has already started to improve customer interactions with the Council, with some website forms redesigned to allow a better experience for customers. Customers can now create an account where over time they will be able to see all of their transactions and services received from the Council. A new social care management system is planned to facilitate the modernisation of working practices and improve efficiency. Work is also underway to further develop the use of more digital technologies in our schools through the implementation of a Digital Learning strategy.

Cllr Helen Lewis, Convenor for Partnership & Performance Committee said: “The citizens of Clackmannanshire are already leading a digital life and the Council must meet the needs and expectations of a digitally switched on population. From taxing the car, to online shopping and keeping in touch with friends and family, we’re all increasingly living our lives online.   This new Digital Strategy will redesign Council services around our customers, expanding availability of services by allowing access at the time and place of their choosing, while ensuring that services remain accessible to those who are not yet digitally enabled.”