Published on:
25
November 2016
Clackmannanshire Trading Standards Service is warning consumers to avoid fake products which might not be safe this Christmas, as part of Electrical Safety First's campaign on counterfeit electrical products.
As we get closer to Christmas people are looking for a bargain, however if a deal looks too good to be true, then the chances are that it probably is.
Trading Standards have seen a big increase in the number of counterfeit goods being sold on the internet including social media and 'buy and sell' sites.
Seeing such open trading may lead you to think that the products must be safe to buy. But fake goods often contain faulty parts that can cause products to overheat and even catch fire. And if you buy a counterfeit product there is no system in place should something go wrong, and it can be impossible to return a faulty fake product to the seller.
Our advice is to buy from reputable retailers on the High Street and online. Some checks that can be carried out to avoid a fake Christmas:
- Check the reviews: Use online review websites to find out what people are saying about products and sellers and take advantage of website checkers set up by companies to confirm you are buying from an approved stockist.
- Check the seller: Look for the seller's contact details and ensure there is a full address, not just a PO Box number. Not all websites with a .co.uk address are based in the UK. If the seller is well established or you have bought from them before you are more likely to have confidence.
- Check the price: Do a price check on products - if it is markedly cheaper than you'd expect, alarm bells should ring. If a bargain looks too good to be true, it probably is.
- Check the purchase process: Look for websites that allow you to pay safely - these have a padlock symbol on your screen when you are filling in your payment details - but don't assume safe payment definitely means your purchase is genuine. Also ensure there is a returns or complaints procedure should you be dissatisfied.
- Check the product: When it arrives, firstly check for damage or loose wires, then check the voltage is 230V, 50Hz (the UK's usual domestic voltage) and that they are fitted with a three-pin UK plug or charger. Also check the packaging note - does it come with instructions and a guarantee? If you have any suspicions about a product's safety, or if you think it's a fake, do not use it.
If you suspect a person or trader is selling counterfeit products this can be reported to Trading Standards at tradingstandards@clacks.gov.uk or by calling 01786 404040.