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Clackmannanshire Council Online

Time Running Out in Putting Customer First Consultation

Published on:


October 2016

There's just a short time left for residents to have their say on the Council's community consultation on the development of more responsive, effective and accessible local services which put the customer first.

The consultation runs until 17 October, and residents can still fill in a survey online or in one of the suggestion boxes in local offices. A series of public meetings and drop-in sessions were also held throughout September as part of the consultation.

The August council meeting agreed that a change of focus in local service delivery was needed to help provide better service performance and improved customer satisfaction, enhanced service user and community relationships and more effective service contributions to meeting outcomes.

This approach envisages an integrated public sector presence in local areas where Council, and potentially other public services, could offer a single point of access for service users which might include:

- information, advice and sign-posting to other service providers
- general customer service eg library services, reporting faults
- support for applying for services eg filling in forms
- direct access to certain services eg environmental health, housing
- single point of contact/link person to guide a service user and co-ordinate access to a range of services eg community events or family support
- a system of triage to assess needs for specialist services and provide referrals
- opportunities for community learning, engagement and development/volunteering
- suggestion boxes in local offices
- public meetings in each of the communities

Full details of the consultation are available on ClacksWeb or in CAPs.