Comments and Complaints Statistics
Comments and Complaints Statistics
Complaints Performance
Clackmannanshire Council publish details quarterly about the number of complaints received and some key performance information. See latest figures below:
| Performance Indicator | Strategy & Customer Services | Resources & Governance | Development & Environment | Housing & Community Safety | Education | Social Services | Total |
|---|---|---|---|---|---|---|---|
| Total number of complaints closed in period | 4 | 2 | 8 | 3 | 9 | 7 | 33 |
| Performance Indicator | Strategy & Customer Services | Resources & Governance | Development & Environment | Housing & Community Safety | Education | Social Services | |
|---|---|---|---|---|---|---|---|
| No. of complaints upheld/partially upheld | 0 | 0 | 6 | 0 | 6 | 3 | |
| No. of complaints not upheld | 4 | 2 | 2 | 3 | 3 | 4 |
More information
For more information, you can view our Council Complaints performance report 2017/18.
The Scottish Public Services Ombudsman (SPSO) has also released its Complaints Report for 2016/17 and states that Clackmannanshire Council had 14 complaints raised with Scottish Public Services Ombudsman (SPSO) in 2016/17. Three of the complaints were passed for investigation by SPSO; all three were not upheld.