Published on:
17
August 2012
From next month there will be changes to operational procedures for issuing bus passes.
The new arrangements will do away with the appointment system for photographs, asking customers instead to attach one passport photograph to their application form.
This will simplify and speed up the application process, remove the need for customers to phone up for an appointment and the inconvenience of having to travel into Alloa to have their photograph taken.
Roads and Transportation Committee Convenor, Councillor Donald Balsillie said: " It will also enable a speedier turnaround of applications, reduce administration costs and remove the requirement to set up a waiting area and studio space each week in Kilncraigs.
"We have completed a few weeks consultation and the feedback on the new procedures has been positive."
At present anyone over the age of 60, or with a registered disability, is entitled to a free bus pass. On average 15 bus passes are issued each week.
One passport sized photograph is needed to enable the application form to be processed.
At present, applicants must first call to arrange an appointment to have passport photographs taken by council staff in Kilncraigs.
Appointments for the photographic sessions are arranged on a weekly basis, when applicants are asked to come in to Kilncraigs in person and wait in turn to have their photograph taken.
Councillor Balsillie added; "We intend to cease the photographic sessions, changing operational procedures to improve customer convenience and enable a quicker turnaround of applications.
"Applicants will be asked instead to submit one passport sized photograph along with their application form. Applications can be submitted either through the post or by hand at a local CAP, where customers, should they wish it, will have the option of support to complete the application form."
Asking for photographs to be submitted with the application form brings this process in line with other procedures where photographic evidence is required for services and licences. It will also bring our practice in line with most councils, including Stirling Council, with whom we operate a Joint Public Transportation Unit.
The last date for Council staff taking bus pass photographs will be Wednesday 19th September.