Welcome to our monthly update. This page is where you’ll find all the latest news on what’s happening across our housing and property services – including updates on day-to-day operations, improvement works, consultations, and events.
We want to keep you informed and involved, so if you’d like to know more, ask a question, or take part in shaping our services, please get in touch using the contact details at the bottom of the page.
We’re excited to be taking part in the following local events this month:
Come along and visit our stall to find out how your rent contributes to improving our homes and services. You’ll have the chance to speak with our team, ask any questions you may have, and share your views on how we’re doing. We’d be delighted to hear from you and let you know more about the work we’re doing.
As we move into the summer season, gardens are growing fast. If you’re a Council tenant with a garden, please remember it’s your responsibility to look after it – that includes keeping the grass cut and clearing any rubbish.
If you’re a Council tenant and are experiencing difficulties with garden maintenance – particularly if you’re elderly, disabled, and have no one to assist you – you might qualify for our Garden Aid Service.
Please refer to our web page via the link given above for more information and application form. Alternatively, you can contact us by phoning 01259 225100 or emailing housing@clacks.gov.uk and we will be happy to talk you through it.
Additionally, subject to budget availability, all Council tenants are entitled to up to four special uplifts per year for the removal of bulky waste items. To arrange this, please contact us on 01259 450000 or email customerservice@clacks.gov.uk.
At the end of May, staff from Housing and other Council teams joined forces with local businesses and community groups to take part in the Big Plant Out Day, supporting the Alloa in Bloom initiative.
Together, we planted hundreds of flowers throughout Alloa town centre, helping to brighten up the area as we head into the summer months.
Alloa is now in full bloom once again, with a vibrant display of colour for residents and visitors to enjoy. A big thank you to everyone who got involved and helped make the day a success!
Paying your rent is now easier than ever. We’ve introduced more Direct Debit options for tenants who pay their rent monthly, giving you greater flexibility.
You can now choose from five convenient payment dates: the 1st, 8th, 15th, 21st or 28th of each month – whichever works best for you.
If you’re having difficulty keeping up with rent or have fallen behind, please don’t hesitate to speak with your Housing Officer. We understand that circumstances can change, and we're here to help. We’re committed to supporting you and helping you sustain your tenancy.
Are you a tenant who’s finding it difficult to manage your tenancy? If you're facing any challenges, please speak to your Housing officer – they can refer you to our friendly Housing Support team, who can help with a range of issues.
Don’t hesitate to get in touch — we’re here to help you stay on track and feel supported in your home.
We’ve launched a new billing system for our garage pitch sites. If you rent one of these from us, you should have received your updated bill for 2025/26 period. Please make your payment by the date shown on the letter.
If you have any queries about garages or lock-ups, please call 01259 225100 or email housing@clacks.gov.uk.
As part of our Capital Maintenance Programme, we’re undertaking a range of improvement works to our stock which will help raise the standard of our housing and help us progress towards the Social Housing Net Zero Standard.
Programmes currently underway include:
In June, the kitchen programme works will move to Carseview area of Tullibody and the window programme will move to the Clackmannan area.
We aim to keep any disruption to a minimum, and we appreciate your patience while we carry out these improvements.
If work is planned for your home, we’ll send you a letter with all the details ahead of time.
Safe electrical testing and rewiring programme
To make sure all our homes meet the Scottish Housing Quality Standard and to help keep everyone safe we carry out a full electrical safety check on each property every five years, or at change of let.
Our current programme is being delivered by our approved contractor, A C Gold, who are carrying out the inspections and any necessary upgrades on our behalf. A recent survey showed that a high percentage of our tenants were satisfied with both the standard of work and the professional manner of the tradespeople. Where any issues came up, they were dealt with quickly and efficiently.
If your home is due for a check, we’ll send you a letter in advance to let you know. A C Gold will then get in touch with your appointment details for the initial inspection.
We're currently developing a number of housing policies. To inform the development, we're seeking views on the following policies:
The consultation will remain open until 15 June.
We encourage all tenants and residents to take part – your feedback is vital and will help shape the future delivery of our services. Please take part in our online consultation.
If you have any suggestions, queries, or would like to participate in the development of our services, please get in touch. We value your input and are always seeking ways to enhance the services we provide.
You may also wish to get involved in one of the following tenant-led groups:
To find out more or to express interest in getting involved, you can contact the groups directly using the details provided, or get in touch with us using the contact information below.
Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: housing@clacks.gov.uk