This page may not be accurate, latest service updates can be found on our dedicated COVID-19 section.
|Mar 19||Apr 19||May 19||Jun 19||Jul 19|
|Calls made to Contact Centre||7456||7302||7735||7428||9168|
|Calls answered by Contact Centre||6943||6742||7159||6866||8183|
|% of calls answered by Contact Centre||91%||91%||91%||91%||88%|
|% of calls answered within 20 sec||70%||65%||65%||67%||58%|
|Time take to answer calls (sec)||29||35||33||31||51|