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Clackmannanshire Council Online

Contact Centre Performance

Contact Centre Performance

 
Indicator Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18
Total calls made to the Contact Centre 10232 8179 8679 8892 9413 8435
Total calls answered 9254 7174 6973 7619 8176 7552
Percentage of calls answered 89% 86% 79% 83% 85% 88
Percentage of calls answered within 20 seconds 55% 62% 43% 51% 53% 62
Average call waiting times (in seconds) 43 52 74 58 50 41