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Clackmannanshire Council Online

Contact Centre Performance

Contact Centre Performance

 
  Mar 19 Apr 19 May 19 Jun 19 Jul 19
Calls made to Contact Centre 7456 7302 7735 7428 9168
Calls answered by Contact Centre 6943 6742 7159 6866 8183
% of calls answered by Contact Centre 91% 91% 91% 91% 88%
% of calls answered within 20 sec 70% 65% 65% 67% 58%
 Time take to answer calls (sec) 29 35 33 31 51