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Social Services Staff Updates

Social Services Staff Updates

This page is updated regularly with details of new resources and courses.

Coronavirus (Covid-19) - £500 payment for health and social care staff 

Created: 16/3/21

The Scottish Government announced on 30 November 2020 a one-off £500 pro rata payment for health and social care staff on the frontline throughout the coronavirus (Covid-19) pandemic.  

It is a thank you to staff employed in adult social care and children’s residential care. Scottish Government Ministers wish to recognise the extraordinary effort that health and social care staff have made during the pandemic. 

Further information on the payment is available via the Scottish Government website.

Those who work full-time or part-time and with any type of contract are eligible for the payment. So long as you were employed for at least 4 continuous weeks between 17 March 2020 and 30 November 2020. This includes if you have a permanent or temporary contract, if your contract is for set hours, casual or zero hours. You will be liable for tax, national insurance contributions, student loan repayments, and tax credits, where appropriate on this payment.

If you are eligible but were shielding; on sick leave; on maternity, paternity, adoption leave; or furloughed you will still get a payment. 

In most cases we will be able to make this payment to you through your normal payroll without any information from you. 

If you have more than 1 employer, left your role, retired or receive benefits we may need to make a change to your payment. 

Please read the information attached in Appendix 1 and notify us as soon as possible if we need to make a change to your payment.  We need this information before the end of March so that we can request the correct amount from the Scottish Government to make the payment to our staff. 

We can spread the payment to you over a period of months if this reduces the impact it has on your benefits. You will need to notify us by the end of March if you want us to do this. 

Complaints Procedure – Scottish Government £500 social care worker bonus payment

The £500 thank you bonus payment is being paid by your employer on behalf of the Scottish Government. The payments are made in accordance with the eligibility criteria set by the Scottish Government. If you are unhappy with the initial determination on the payment your employer will be able to explain this to you.

How to complain: frontline resolution

If you are still dissatisfied with the initial explanation on the £500 thank you payment, please contact the Scottish Government. They will work with you to resolve it.

Any issues that arise should be reported to for resolution.

The Scottish Government aim to resolve your complaint informally within five working days. If they can't resolve the issue, you can take your complaint to stage two of the complaints procedure.

If you are not satisfied: Investigation

  • email
  • write to Scottish Government, Complaints, 1E.10, St Andrew's House, Edinburgh, EH1 3DG

An Investigating Officer will be appointed to prepare a comprehensive report and, if the Scottish Government have got things wrong, they will recommend improvements.

They will:

  • acknowledge receipt of your complaint within three working days
  • where appropriate, discuss the complaint with you to understand why you remain dissatisfied and what outcome you are looking for
  • give you a full response as soon as possible and within 20 working days.

The Scottish Government will tell you if their investigation will take longer and will agree revised time limits with you. After they have fully investigated and if you still remain dissatisfied, you then have the option of asking the Scottish Public Service Ombudsman (SPSO) to investigate your complaint.

Independent investigation of your complaint: Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about public services in Scotland and may be able to independently take up a complaint on your behalf. The Ombudsman will normally only be able to act if you have followed the steps above.
To find out about the Ombudsman's work, visit the Scottish Public Services Ombudsman website, or write to the office at: Freepost SPSO (this is all you need write on the envelope, and you do not need to use a stamp).

Safeguarding through Rapid Intervention (STRIVE)

As part of our Be the Future transformation programme, we launched the STRIVE project at the beginning of February initially as an 8 week pilot to benefit families at risk of statutory intervention.

STRIVE takes a “whole systems” approach to deliver better outcomes, faster, for the most vulnerable people in Clackmannanshire by gathering and sharing information at an early stage to try to address known welfare concerns quickly and prevent the need for further intervention.

The STRIVE team is a multi-agency team made up of police officers, social workers and housing officers as well as a part-time education officer. Although they were initially based at Kilncraigs, when the Pandemic hit in March the team had to move to remote working.

The project is now running until the end of March 2021.

It is hoped that the learning from the STRIVE pilot will inform future multi-agency service delivery options between Clackmannanshire Alliance partners ie Clackmannanshire Council, Police Scotland and NHS Forth Valley.

Project manager Fiona Grinly, from our Be the Future team, said:

"Despite the challenges faced this year, STRIVE has gone from strength to strength, helping many individuals and families in Clackmannanshire receive the support they require.  The STRIVE team has built upon already trusted partnerships to demonstrate their commitment and enthusiasm to help people who need it most.”

STRIVE will be closed during the festive period and will reopen on Thursday 7 January 2021. Please refer to our Holiday Opening/Closure page for service information.

Children's Services Plan 2021-23 Statement

Created: 30/9/20

Clackmannanshire Council has considered the guidance provided recently by the Scottish Government and has decided to defer finalising our new Children’s Services Plan 2020-23. For full details, please refer to our Children's Services Plan 2021-23 Statement page.

A list of multi-agency public protection resources are detailed below for information:

Domestic Abuse

Domestic Abuse Awareness Raising Tool

The Scottish Government (with SafeLives) has launched the Domestic Abuse Awareness Raising Tool. This resource is for professionals in the housing, social work, health, education and other sectors to improve their understanding of coercive controlling behaviours, and where to direct people for further assistance.

Listen to our free Partnered with a Survivor Podcast  “Listening to the Voices of Children and Young People Harmed by Fathers Who Choose Violence”

For too long we have not listened to children and young people’s experience of their father’s violence. In their ground breaking research, Professor Cathy Humphreys and Dr Katie Lamb interviewed children and young people about what they wanted to say to fathers who were violent to their families.

This interview includes one of the digital stories where a young person, in her own voice, shares her feelings about her father and his behaviour. Katie and Cathy describe their interactions with the young people and what they learned from them.

Safe and Together webinars

Information about all Safe & Together training can be accessed online.  Some courses are available free of charge however for other courses a charge applies.

Child Protection

Fabricated and Induced Illness

The Association of Child Protection Professionals (AoCPP) has released a podcast discussing fabricated and induced illness and the professional dilemmas that come along with it.

Peer on Peer sexual abuse

NSPCC Learning has put together some principles outlining best practice to help with recognising and responding to peer-on-peer sexual abuse.

Online Resilience Tool

The Online Resilience Tool, produced by the UK Safer Internet Center, provides a practical way for professionals to assess young people’s online behaviour and help them make decisions about whether that behaviour represents risk of harm.

MOOCs (Massive Open Online Courses)

CELCIS has created a new page on their website to showcase their different MOOCs (Massive Open Online Courses) and give an overview of how they tie in with each other.  These courses are free and available to all those who support the needs of children and young people.


Children in care and their use of mobile devices and the internet for contact - key points:

There is a need for practitioners to move towards a more expansive and child-centred approach with a focus on relationships. This should encompass an appreciation of stepfamily and biological family, and the maintenance of relationships with a wider variety of individuals that reflect the world of the child or young person in care.

The Gambling Education Hub

Gambling and Young People: Advice for Parents and Carers

This resource consists of a booklet titled Gambling and Young People: Advice for Parents and Carers. It offers practical advice and information to help parents and carers have open, positive conversations about gambling with their children. The booklet takes the reader through ten easy-to-follow tips for parents and carers wishing to address gambling with their children and young people. It offers clear advice and it uses accurate, up-to-date statistics and accessible infographics.

Animated Learning Resources – Promoting Children and Young People’s Mental Health and preventing Self Harm and Suicide

A series of Mental Health and Suicide Prevention animations has been co-produced by NHS Education for Scotland and Public Health Scotland to support learning about mental health, self-harm and suicide prevention specifically for the Children and Young People’s workforce.

CELCIS coronavirus resource page

The CELCIS coronavirus information online resource rounds up key information, advice and guidance that is specifically supporting the care and protection of children and young people in Scotland during the coronavirus pandemic.

Sexual Abuse on line Resources

The Marie Collins Foundation (MCF) and the NWG Network have published resources for professionals and for parents and carers working with issues of online sexual harm and young people. The guidance contains information about what online harm is, the specific issues facing young people, and ways professionals, parents and carers can engage with and support young people.

Adult Support & Protection

Alzheimer Scotland have created a suite of information resources for people with dementia, their carers and families throughout the coronavirus pandemic.

SCIE have produced a Covid-19 directory of resources and best practice from across the social care sector which includes links to sector advice, government resources and practical guidance from a range of sources. There are currently over 600 records in the directory and it can be accessed. Please note these are produced within the English statutory context.


Online safety and wellbeing of adults at risk of harm

Technology and social media plays a major part in everyday life and can have many positive uses for those who may be isolated, or feel isolated, because of a disability.

We've produced a learning resource as an introduction to this topic, linking to the wider adult support and protection agenda. It is aimed at social services practitioners that covers the perceived risks, forms of abuse, themes of harassment, how the risks can be reduced, and prompts for practitioners. A list of references follows at the end, providing links to current information and evidence.

It was developed with the assistance of the National L&D Adult Support and Protection Group and the Iriss Evidence Search and Summary Service.

Related Publications & Documents