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Privacy Notice - Support for People (COVIDľ19)

Privacy Notice - Support for People (COVIDľ19)

This notice provides details of what information Clackmannanshire Council collects from you, what we do with it, and who it might be shared with in delivering support for people during the Coronavirus (COVID-19) pandemic.

Why do we collect your information?

The information is being collected for the following purposes:

  • To offer you support if you are someone who has received a shielding letter from the NHS
  • To offer you support if you are over 70, are a disabled, receive a flu injection for medical reasons or are pregnant and may need support whilst you are social distancing
  • To offer you support if we consider you may be vulnerable or at risk for any other reason
  • To provide you with any other appropriate support if needed

The legal basis for processing your information are

  • legal obligation,
  • public task and
  • vital interests.

For further information on legal bases see the Information Commissioner’s website.

The Council has a statutory duty in relation to the protection of public health and to respond to emergencies under the Civil Contingencies Act 2004. The 2004 Act establishes a clear set of roles and responsibilities for those involved in emergency preparation and response at a local level.

What information do we collect about you?

We may collect the following information (but only where relevant to your particular circumstances):

  • Forename
  • Surname
  • Middle name (if applicable)
  • Date of Birth
  • Home address
  • Home telephone number
  • Email address
  • Mobile number/contact number
  • Doctor’s Practice
  • Carer or requestor's (if not applicant) name
  • Carer or requestor's (if not applicant) telephone number
  • Confirmation as to whether or not you have received a Shielding Letter from the NHS
  • Details of your support request
  • Details of your prescribed medication (if requesting medicine delivery)
  • Confirmation that a person is self isolating or not
  • Confirmation that a person is experiencing symptoms of coronavirus at time of request or not
  • Medical conditions
  • Dietary requirements
  • Any other relevant information about your support needs  
  • Community health index (CHI) number
  • Gender
  • Disability 

We also keep copies of your communications and our responses.

Where do we collect information from?

If you are someone who has received a shielding letter from the NHS, we receive your name and address from them, so that we are able to contact you to offer you support. We also receive your community health index (CHI) number from the NHS.

If you are over 70, we will collect information from within the Council to identify that you are in that age group, so that we are able to contact you to offer you support.

If you are vulnerable or at risk, we will collect information from within the Council to identify that you are in that category, so that we are able to contact you to offer you support.

If you request support, we will collect information from you.

Where we share information with third parties, such as voluntary groups, to deliver support, we may collect information from them about the support that has been delivered to you.

Who might we share your information with?

We may need to share information with third parties, such as voluntary groups, which help us to deliver support to you.

We may need to share information with pharmacy staff to collect prescribed medicine, if you request this.

The Council has a duty to protect public funds. We may check your information within the Council for verification purposes and/or for the prevention of fraud. We may share your information with other organisations  where we are required to do so for the purposes of the prevention or detection of crime.

Will we send your information outwith the UK?

We do not transfer your information outwith the UK.

How long do we keep hold of your information?

We will keep your information for one year from when the end of the pandemic is declared by the government.

What are my rights in relation to the information held about me?

You have the following rights:

  • To see any information held about you by making a subject access request.
  • To withdraw consent at any time, where the legal basis for processing is consent.
  • To data portability, where the legal basis for processing is (i) consent or (ii) performance of a contract.
  • To request rectification or erasure of your information, where data protection legislation allows this.

Do I have to provide my personal data to you?

You do not have to provide information to us, but we may then not be able to provide you with a service.

Do you use any automated processes to make decisions about me?

We do not use automated decision making processes.

Contact details

Clackmannanshire Council is the Data Controller. You can contact the Data Protection Officer at:

  • Clackmannanshire Council
    Klincraigs
    Greenside Street
    Alloa
    FK10 1EB
    e: dpo@clacks.gov.uk

Do I have a right to complain about the way information has been used?

If you have a concern about the way we are collecting or using your personal data, please let us know by contacting us using the details above and we will try to resolve this.

If you are still concerned, you can contact the Information Commissioner:

  • Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    t: 0303 123 1113
    t: 01625 545 745 (national rate number)
    e: casework@ico.org.uk