Skip to main content | Skip to section menu | Access keys.

Clackmannanshire Council Online

Library Services reopening FAQs

Library Services reopening FAQs

Will all libraries be reopening?

No. In line with Scottish Government guidelines, our initial library offering will be a limited service.  We are working hard to deliver as many library services as we can, to as many of our customers, during these unprecedented times.

The Speirs Centre, Alloa and the Ben Cleuch Centre, Tillicoultry reopened to the public on 15th July, 10am-2pm, Monday to Friday.

From Monday 10 August Sauchie CAP will also open. New opening times for the Speirs, Ben Cleuch Centres and Sauchie CAP are available on our Library Visits and Click and Collect page.

Please continue to check our web and social media pages for updates.

Will I be able to go to the library and browse for books?

Yes. From Monday 10 August you will be able to visit the libraries to browse our collections. 

Our phone Click and Collect service remains in place for any customers preferring that option. To borrow items via Click and Collect, please refer to our web page by following the link given.

How do I join the library?

If you are looking to join the library, please contact:

  • Speirs Centre, Alloa:  01259 452262
  • Ben Cleuch Centre, Tillicoultry:  01259 452202
  • Sauchie CAP: 01259 452208
I have lost my membership card. How can I replace it?

For replacement tickets, please contact:

  • Speirs Centre, Alloa:  01259 452262
  • Ben Cleuch Centre, Tillicoultry:  01259 452202
  • Sauchie CAP: 01259 452208
Will I be charged fines for overdue items during the time libraries have been closed?

No, the current fines amnesty will remain in place.

Can I return my library books at this time?

Yes, you will be able to return any items that you have out on your library ticket at these 3 locations, even if these locations were not your issuing library. Our fines amnesty is still in place therefore no fines will be added to your library membership.

I returned my library books but my library record shows I still have them on loan?

All returned items are placed in quarantine for 72 hours on return.  Only after the 72 hour quarantine period will we discharge them from your library ticket.

I am a Housebound customer.  When will this service resume?

For existing Housebound customers, the Housebound service restarted on Tuesday 21st July with Library staff making the deliveries.

How do I find out more about the eReading or online resources offer?

Visit our webpage for more information on our ebook and eaudio service or to speak to a member of staff, telephone:

  • Speirs Centre, Alloa:  01259 452262
  • Ben Cleuch Centre, Tillicoultry:  01259 452202
  • Sauchie CAP: 01259 452208
Can I still reserve/request any library items?

No. At the moment this service is still temporarily suspended.

Will I be able to use the Library PCs?

PC access remains limited:

  • Staff will book customers onto PCs to ensure sign up to track and trace system.
  • PC access limited to 45 minutes only with no extensions to time allowed.
  • Staff will clean down all equipment after each use.
  • Face masks must be worn by customers.

Photocopying and printing facilities are also available.

Library activities

We regret that all additional activities have been cancelled in our Libraries at this present time.  We hope to welcome everyone back to our Bookbug sessions, reading groups and author events very soon. 

Will toilet facilities be available?

Yes, customer toilet facilities will be available in the 3 locations.

Can I collect hearing aid batteries from the library?

Yes, you can collect hearing aid batteries from all 3 libraries.

You can also telephone  01786 434171 to order replacement batteries, and they will be sent out by post.

Is the Leisure Desk open at the Speirs Centre?

No, this service is unavailable at the moment from the Speirs Centre. 

If you need to speak to a member of the leisure booking team, please call 01259 213131 or email leisurebookings@clacks.gov.uk.

Alternatively, you can contact:

  • Speirs Centre, Alloa:  01259 452262
  • Ben Cleuch Centre, Tillicoultry:  01259 452202
  • Sauchie CAP: 01259 452208
Any more questions?

If your query has not been covered, please email libraries@clacks.gov.uk.