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Clackmannanshire Council Online

Customer Satisfaction

Customer Satisfaction

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We regularly ask customers what they think of our services. These are the latest results.

The information below shows the percentage of customers who were satisfied or very satisfied with our services. The survey was carried out in March 2019. 15% of clients who were asked completed the survey.

Our aim is to achieve a result of 85% in each area.


89% said we do what we said we would.


92% said they could contact us when they needed to and we responded in a reasonable time.


87% said we gave them the information they needed in a way they could understand.


93% said our staff did their jobs well, treated them fairly and respected their privacy.

Staff Attitude

95% said our staff were polite, friendly, sensitive to their needs and spent the time with them that they needed.

Satisfaction with the Service

89% said they were satisfied overall with the service they received and the final outcome.

Clackmannanshire Works is part of the Council's Economic Development Team and is supported by the European Social Fund.

For Further Information Contact

Economic Development
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000