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Whins Resource Centre - Frequently Asked Questions

Whins Resource Centre - Frequently Asked Questions

Who attends the Whins Resource Centre?

People over the age of 16 who have a physical disability or a sensory impairment.

How does a referral to the Whins happen?

Most referrals are made via the Assessment and Care Management Service. A member of the service carries out an assessment and will make a referral to the Whins based on whether the service would be suitable to meet your needs.

Self referrals can also be made using Self Directed Support.

Some people attend to access

  • educational opportunities;
  • physiotherapy input using the gym;
  • independent living skills;
  • social inclusion;
  • respite for family member or carer

Other referrals can be made either through GP's or through the NHS Forth Valley Rehabilitation and Assessment in the Community and Home Team (REACH) in consultation with the Assessment and Care Management Service.

What happens after a referral is made?

Senior staff from the Whins will contact you and arrange a home visit.

They will provide more information about the centre, and answer any questions. They will also gather more information about support needs and advise how these needs can be met by the service.

A centre visit will then be arranged to give you an opportunity to have a look around the centre, meet staff and other service users. At this point arrangements are made for a start date.

Who pays for the service?

The ability to pay is based on individual circumstances, which will be assessed by the Assessment and Care Management Service.

How do I get to the centre?

The Whins has a fleet of adapted vehicles that can safely transport service users with a variety of needs. The vehicles are used to transport service users who are unable to access public transport, or make their own way into the centre independently.

Staff can provide 1 to 1 travel training for service users, who may require some input prior to using public transport.

How many days will I attend the centre?

Initially when you attend the centre you will only attend for one day per week. A six week review is held after this to review whether the centre is suitable and to find out if you are enjoying your placement.

At this point the Assessment and Care Management Service make an assessment based on how much input is required and a decision regarding funding.

Some people only attend for half days, and others may attend 3-4 days. This is very specific to each individual, and depends on personal circumstances/goals. However, the retirement group can only be accessed one day per week maximum.

When is the Whins open?

The Whins is open Monday to Friday. Services are offered between 8.00 am and 6.00 pm, depending on what activities service users are accessing.

The centre closes for public holidays and for 2 weeks in July.

Will I get a meal whilst at the centre?

If service users are going out on a community based activity they will be required to bring money to buy lunch when out, or bring a packed lunch.

Lunch is provided free of charge within the centre.

The Whins has a staffed kitchen, and a 2 course meal is provided daily. There is also the option of fruit and snacks daily.

Kitchen staff can provide meals for any dietary requirements, for example diabetic, vegetarian, softened etc.

Some people may choose to eat a packed lunch in the centre.

Adapted cutlery and plates are available at the centre, and staff can provide support where required.

If service users are going out on a community based activity they may bring money to buy lunch when out, or bring a packed lunch.

Are the staff trained at the Whins?

Staff are provided with training to support service users in all aspects of their care, for example

  • moving and handling;
  • assisting with mealtimes;
  • health and safety;
  • clinical waste;
  • food hygiene;
  • SVQ level 2 or 3 (job dependent).

Staff development is on-going and is in response to the needs of the service.

Are staff vetted?

As part of the recruitment procedure, all staff must consent to a Protecting Vulnerable Groups Scheme check prior to any job being offered.

How do I know that the service is of a high standard?

Here are our Aims and Standards.

For Further Information Contact

Whins Resource Centre
The Whins, Whins Road, Alloa, FK10 3SA
Tel: 01259 226800 / 450000 Fax: 01259 226803
Email: