Clackmannanshire and Stirling Integration Joint Board Complaints Handling Procedure
This document explains how the Clackmannanshire and Stirling Integration Joint Board will handle complaints. The Integration Joint Board also has information on its website in relation to this Complaints Procedure including links to the relevant Complaints Procedures for Clackmannanshire Council, NHS Forth Valley and Stirling Council. The website information contains references and links to more details on parts of the procedure, such as how to record complaints, and the criteria for signing off and agreeing time extensions. These explain how to process, manage and reach decisions on different types of complaints. Together, these form our complaints handling procedure.
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Clackmannanshire and Stirling Integration Joint Board Complaint's Handling Procedure - Download 5557.pdf