We are committed to offering you a Housing service that meets your needs. We want to learn from your customer experiences. Please tell us what we are doing right and what we can improve on.
Here are some of the ways that we have improved our services recently by listening to you.
When reviewing Housing's Customer Care Standards in February 2011, our customers advised of a few changes they'd like to see made to improve our customer service.
You would like to know who you are talking to, on the phone and face-to-face, especially given the Council restructure.
You would like to feel welcome when you visit the Housing service.
You would like to be kept informed of progress whenever you need to be kept waiting.
You would like to speak to a member of staff within 30 seconds of hearing the dialling tone.
You would like us to return your call, where applicable.
It is not over and above the call of duty to make reasonable adjustments for those with a disability because it is a legislative requirement under the Disability Discrimination Act.
Customers should not need to remember a different out-of-hours number. The Housing Helpline number will connect the customer to the emergency service.
Housing Business Management Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000 Fax: 01259 452400