Clackmannanshire Council's housing support team are registered as a housing support provider with the Care Inspectorate.
- View our latest Care Inspection
Social Care and Social Work Improvement Scotland - The Housing Support Team is registered by Social Care and Social Work Improvement Scotland in accordance with the Public Services Reform (Scotland) Act 2010, Part 5
Scottish Social Services Council (SSSC)
The manager of the Housing Support Team is registered with the Scottish Social Services Council in the part of the Register for Managers in Housing Support Services maintained in terms of section 44(1)(b) of the Regulation of Care (Scotland) Act 2001.
The service provided by the housing support team is voluntary. The team will only accept a referral on your behalf if you have agreed that it can be made.
Referrals to the team can be made by your
- homelessness casework officer
- income control officer
- housing officer
- registered social landlord
- social worker
- other professional
Referrals will be accepted regardless of tenure. This means that a referral can be made on your behalf if you are a tenant of the local authority, registered social landlord, private tenant or owner occupier.
A Referral form can be downloaded from this page.
The housing support team may provide you with support if:
- you are at risk of losing your tenancy
- you are at risk of abandoning your tenancy
- you are currently homeless and require support to manage your temporary accommodation
- you have been allocated a tenancy after a period of homelessness and require support to set up and sustain your new accommodation
- you have been allocated a tenancy and without support to set up and sustain this, there is a risk that the tenancy will fail
Support is person centred which means that we will work with you to provide the support that you need to enable you to manage your tenancy independently.
Support can be offered on a range of issues such as:
- getting power supplies switched on and payment schemes set up
- accessing furniture
- applying for the right benefits and grants
- applying for housing benefit and supplying appropriate proof of your claim
- working towards reducing rent and council tax arrears
- budgeting and managing debts
- establishing household routines
- getting on with your neighbours
- managing your front door
- establishing links in the local community
- getting in touch with other agencies who can provide support with a range of issues
The support you receive will be dependant on your individual needs and will be provided for an initial 3 month period. A review of your support will be completed at that point and your case closed or extended for a further agreed period of time.
We understand that people have individual needs which means that the support you are offered, and the length of time that you receive support, will be agreed with you, your housing support officer and the housing support co-ordinator.
Service user involvement
Your views are important to us and are used by the team to continually monitor and evaluate the quality of the service that we provide.
Throughout your support you will be given the opportunity to provide feedback on the service you are receiving at your support reviews.
Self Assessment and Grading Questionnaire
The team send out an annual questionnaire to help us monitor and evaluate the service. This questionnaire is sent to current service users of the team and is linked directly to the Care Inspectorate Self Assessment and Grading inspection process.
If you are working with the team when a Care Inspectorate inspection is due to take place, you will also be asked if you would like to be involved in inspections of the service. This is voluntary and may involve completing a questionnaire for the Care Inspectorate, or you may even decide that you would like to meet with an inspector to tell them about your experiences as a service user. You can discuss your preferences with your housing support officer.
Service User Exit Questionnaire
When you stop working with the housing support team, you will be sent an exit questionnaire.
You can choose to provide your contact details or you can remain anonymous. Any comments or feedback you provide will be treated in confidence by the Housing Support Co-ordinator. Any urgent issues that are highlighted will be identified by the Housing Support Co-ordinator upon the return of the questionnaire.
Exit questionnaires will be evaluated by the Housing Support Co-ordinator on a quarterly basis. Your comments and feedback are used to ensure that working practice meets the National Care Standards for Housing Support Services and that the service the team are providing is meeting the needs of service users.
To see the results of our service user questionnaires, you can refer to our Consultations Database.
The team also send out an annual survey to other professionals who have made a referral to the team or who have been involved in partnership working with a mutual client.
Stakeholder surveys are another important source of information on the teams performance and also help us to continually monitor and evaluate the quality of the service provided. These surveys also help to identify any issues with partnership working and help promote relationships between professionals that help us to work towards the best possible outcomes for our service users.
For further information or to discuss making a referral please contact us using the details below.