Published on:
02
April 2013
The Council has opened a new dedicated repair centre for tenants which aims to enhance customer satisfaction.
The repairs centre brings together staff from a range of services which will create a more streamlined process of logging, diagnosing and actioning repairs
Tenants should receive a seamless service, with the focus on completing repairs, where possible, in a single visit.
Council tenants who want to report a repair should call the Housing Helpline on 0845 055 7070 and choose option 1 to be connected to the repairs centre team.
If visiting your local office, staff can assist you in contacting the repair centre if required.
Tenants can use the repair centre to:
Housing, Health and Care Convenor, Councillor Les Sharp said: "I'm delighted that we are improving the customer experience for tenants when it comes to reporting repairs. The creation of the repairs centre is the first phase of a project to improve the repairs service, with further improvements planned for this summer involving the introduction of an appointment system, improving efficiency and allowing repairs to be scheduled around tenants' other commitments."