Published on:
29
May 2008
A project to improve the delivery of mental health services in Clackmannanshire has resulted in a more effective and efficient system.
That's the conclusion of service users, staff and stakeholders following the evaluation of a 9-month pilot.
The objectives of this redesign were to:
As a result, the Integrated Mental Health Service has undergone considerable change and objectives have been achieved. A multi-agency single referral pathway has been established offering quicker access to clients, one gateway for all referrals, and ensuring all services work together to offer the best support. GP referrals are now received electronically, allowing information to be transferred safely and without delay.
The redevelopment was the culmination of four years' work and involved the Council, Forth Valley NHS, the Scottish Association for Mental Health and contribution from all local GP practices. The need for the change was prompted by GPs and service users who felt access, referral systems and information could improve.
Jane Menzies, Service Manager Mental Health Joint Provision, said; "This project can be considered a great success and due to the efforts of a considerable number of people. Performance has improved but joint working means there are resources available to develop the service even further. "
A service user added: "From my perspective, I really like the clarity of the system and the fact that decisions on the most appropriate service for each individual are made very rapidly."
The new single referral pathway has brought real benefits to local GPs, was well as service users. While previously social worker had to make referrals via a GP, the new pathway offers direct access to all services, reducing both the client's 'journey' and GPs' workload.
Dr. Neil Houston, the lead GP from the Community Health Partnership said: "The single electronic referral pathway has led to patients being seen more quickly and by the most appropriate service. Practices recently expressed great satisfaction with the pathway and would like to see its extended to cover other services in due course."
Kathy O'Neill, General Manager Clackmannanshire Community Health Partnership added: "This is an excellent example of how good joint working between professionals and between agencies can improve services for patients. I am very proud of what this service has achieved."
A report on the project will come before a future meeting of the Council.