Customer Services
The Council's Customer Contact Centre provides you with a single point of contact for phoning the Council.
The Contact Centre aims to deliver improvements in the way people are dealt with when they telephone the Council. Hopefully, no more engaged tones or being passed from one person to another – simply contact the Contact Centre and one of our customer service advisors will be there to help deal with your enquiry.
The Centre is open from 8:30 am to 5:30 pm, Monday to Friday. *
- Phone: (01259) 450000
- Fax/minicom: (01259) 452500
- E-mail: customerservice@clacks.gov.uk
Please note that telephone calls to the Centre may be recorded for training and quality assurance purposes.
Out of hours services
A number of services are available when the Contact Centre is closed;
The Housing Services Helpline 0845 055 7070 is available 24 hours a day, 7 days a week for Council tenants to report emergency housing repairs.
Other emergency situations requiring Council Services can be reported on 01259 450000, our general enquiries number, between 5.30 p.m. and 8.30 a.m. on weekdays, and all day on Saturdays, Sundays and Public holidays.
The Social Work Emergency Duty Team is available on 01786 470500 from 4.45 p.m. until 9.00 a.m. on weekdays, and all day on Saturdays, Sundays and Public Holidays, for social work emergencies only.
What services can the Contact Centre help with?
Housing Repairs
To make requesting a repair to a Council tenancy easier we have introduced a single, local-rate help-line number. For more information, you can visit our Housing Helpline page.
The Contact Centre can also help you with the following:
Waste Management
- Bulky uplifts
- Recycling collections
- Missed bins
- Replacement/additional bin requests
- Accept debit/credit card payments for service
- Street sweeping
- Illegal dumping
Roads & Street Lighting Faults
- Roads
- Street lighting
- Traffic lights
- Flooding/gully blockages
- Bus shelters
- Street signs
Pest Control
- Arrange appointments (within target periods) for service
- Accept debit/credit card payments for service
Animal Welfare
Environmental Health
Land Services
Council Tax
Record requests for:
- Discounts
- Exemptions
- Change of address notifications
- Balance enquiries
- Change of payment methods
- Payments
- Benefits forms
Library Services
Anti-social Behaviour Advice and Information Helpline - 0800 056 6210
Other Services
- Applications forms
- General advice and information on policies and procedures and miscellaneous information
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Contact information
For further information about this page please contact:
Customer Services
Lime Tree House, Castle Street, Alloa, FK10 1EX
Tel: 01259 450000 Fax: 01259 452500
Email: customerservice@clacks.gov.uk
Or use the on-line contact form
